Customer Retention Representative (6 Month FTC)

Key Responsibilities will Include:

• Handle incoming calls and emails from customers/brokers with regards to mortgage queries, payments, and retention offers.
• Track customers nearing the end of their mortgage terms by sending customer/broker communications
• Collaborate with the retention team to create tailored retention offers and solutions based on the customer’s profile and needs.
• Assist in processing and confirming mortgage renewals, ensuring customers understand their options and new terms.
• Ensure that all systems-based records are correctly maintained and information is produced in a timely manner.
• Investigate and resolve customer complaints or concerns related to mortgage accounts and retention offers in a timely and professional manner.
• Ensure all actions and communications comply with regulatory requirements and company policies.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.