If you’ve got a Savings account with us that’s due to mature, it’s quick and simple to let us know what you’d like to do next.
Whether you’d like to reinvest all your money with us, making use of one of our Fixed Rates to guarantee return on your investment; lock some of it away for a rainy day but access some of it now; or take all your hard-earned savings out to enjoy, we’ve outlined your options below.
Our promises to savers
We’re grateful for your loyalty to us as a bank, and we'll never offer you a lower rate than we'd offer new customers
When you need to speak to us, you’ll always get through to a real life human – a team member specially trained by us, and committed to you
When it’s time to reinvest, we’ll guarantee the rate from 14 days up to your maturity date – even if it goes down before then
My account is maturing – what are my options?
If your account is due to mature, you’ll need to decide what you’d like to do with your money. You can choose to reinvest with some or all of your money with us, or withdraw your balance.
The easiest way to give us your maturity instructions is via online banking. If you’re already registered, you can simply log in and let us know what you’d like to do. If not, you can register for online banking with us quickly and easily. In just three simple steps that take just a few minutes to complete, you’ll be ready to tell us what you’d like to do, and manage your account online. Alternatively, you can send your instructions to us via email on firstname.lastname@example.org.
Reinvesting your money
It’s quick and simple to reinvest with us. You can let us know that you’d like to reinvest all, or some, of your money into a new account in just a few simple steps. You’ll be able to view all the account we offer, as well as the current rates available to you, by logging into online banking. If you’re not online, look out for the letter /email we’ll send you with all the information you need.
Withdrawing your balance
If you’d like to withdraw your balance, please let us know no later than the last working day before your maturity date. If we don’t hear from you by then, we’ll temporarily reinvest your balance into a holding account, while you decide what to do.