Infrastructure Engineer

Key Responsibilities will include:

Service Operation:

1. Pro-actively manage allocated Infrastructure and Service Desk issues to ensure they are managed to a timely resolution.
2. Ensure that customer communication is clear and timely to provide appropriate updates on progress of issues.
3. Create and maintain high quality documentation on all work undertaken to enable knowledge sharing
4. Engage with external suppliers and internal development teams to manage issues to resolution
5. Ensure systems changes and fixes align with agreed principles and standards and include relevant quality controls.
6. Work with internal teams and external suppliers to investigate and resolve issues and make improvements
7. Investigate infrastructure issues and develop fixes to support BAU activity
8. Apply appropriate quality controls to work undertaken
9. Review work of other team members
10. Ensure that cyber security requirements are built-in to all work undertaken.
11. Provide third line support for incidents and requests, escalating where required.
12. Undertake detailed triage activities on Infrastructure incidents to provide full information to resolve.
13. Collaborate with third-party service providers as required to resolve issues
14. Configuration and maintenance of Infrastructure services on-site and in the cloud.
15. . Manage user system permissions in line with requests, RBAC framework and agreed controls.
16. Undertake regular operating system and software updates on servers
17. Participate in out-of-hours support arrangements i.e Patching
18. Understand key business processes that IT Services support
19. Understand the wider economic environment in which Hodge operates.
20. Be aware of cyber security impact of work undertaken and work with Security team to investigate and resolve issues
21. Actively participate in cross functional teams, working closely with Project Managers and Architects to ensure alignment on project goals and timelines
     

    Continuous Improvement and Development: 

22. Maintain a knowledge of current technologies and best practise to identify improvements.
23. Engage with external parties and tech community to share and improve knowledge.
24. Ensure appropriate documentation is maintained to support current and future development activity.
25. Attain a full understanding of the core architectural patterns, technologies and frameworks used by Hodge
26. Undertake detailed Problem analysis and root cause analysis
27. Manage implementation of changes to resolve identified Problems
28. Engage with internal software teams to raise operational issues and improvements
29. Progress formal training and certification in relevant technologies and disciplines.
30. Understand ITIL Service Management framework and progress to at least Foundation certification
31. Attend and contribute to Change Approval Board meetings providing updates on assigned Changes.
32. Identify recurring incidents and requests to enable further problem analysis or process improvement.
33. Continuously update IT knowledge base to reflect current processes, improve quality and share understanding with Service Delivery Teams

General

1. Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health & Safety, PRA/FCA regulations, employment and other legislative requirements (as applicable).
2. Undertake any other reasonable tasks as and when requested by senior management.
3. Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to products/services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management.
4. Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.