Help & Support

We are here to help. If you have a question you want answering, you want to get in touch with us, or you want to know more about Hodge then you are in the right place.

How can I contact you?

We’d prefer you to email us at deposits@hodge.co.uk. If you don’t have access to email you can call our team on 0800 028 3746. Incoming call volumes are higher at this time so you may find the wait a little longer than usual.

What will happen if I need to post items to you?

Whilst we’re doing everything we can to support our customers there is likely to be a delay to processing and returning any post. We would encourage you to contact us by email or phone so that we can explore options and we can then work with you to ensure any post is processed as quickly as possible.

How are you going to correspond with me?

We can correspond with you using the email address we hold on your records upon your request. If we don’t hold a current email address for you, call us and once we’ve verified your identity, we can update our records. If you don’t have an email address we can still correspond by post but it may be that this takes a little longer than usual.

Should I send you the original documents you’ve asked for?

We may accept copies of original documents by email. You can email us a scanned image, or a photograph of the document and we’ll let you know if it’s acceptable. For example, an incomplete or illegible image won’t be acceptable.

Will you send me payments or refunds by cheque?

We can make a payment directly into your bank account, so you don’t have to worry about leaving your home to bank a cheque.

I would like to apply for a new savings account or ISA

If you are a personal customer you may be able to apply online. You can find details of how to do this on our website at www.hodgebank.co.uk . Alternatively call us and we can discuss your options.  

I need to pay funds to start my new savings account or top up my existing savings account/ISA

If your payment is less than £100,000 you can make a faster payment through your nominated bank account (sort code 30-16-27 and your Hodge Savings account number). If your payment is £100,000 or above, you can make a CHAPS payment into our account (sort code 30-91-63 and account number 00209271). Please use your name and savings account number as your reference.

I need to change some personal details on my savings account/ISA

If you have an online account you can make the changes via the online portal. If you don’t have an online account, please call us and we’ll make the changes once we’ve verified your identity.

What do I do if my savings account is maturing?

If you have an online account you can give your maturity instructions via the online portal. If you’re not an online customer, we’ll contact you by phone 14 days before the maturity of your account to discuss your options and take your instructions.

I wish to put my account on notice for withdrawal

Please call us to put your account on notice to withdraw.

How can I contact you?

We’d prefer you to email us at support@hodge.co.uk. If you don’t have access to email, you can call our team on 0800 731 4076. Incoming call volumes are higher at this time so you may find the wait a little longer than usual.

What will happen if I need to post items to you?

Whilst we’re doing everything we can to support our customers there is likely to be a delay processing and returning any post. We encourage you to contact us by email or phone so that we can explore options and we can then work with you to ensure any post is processed as quickly as possible.

How are you going to correspond with me?

We can correspond with you using the email address we hold on your records upon your request. If we don’t hold a current email address for you, call us and once we’ve verified your identity, we can update our records. If you don’t have an email address we can still correspond by post but it may be that this takes a little longer than usual.

Should I send you the original documents you’ve asked for?

We may accept copies of original documents by email. You can email us a scanned image, or a photograph of the document and we’ll let you know if it’s acceptable. For example, an incomplete or illegible image won’t be acceptable.

Will you send me payments or refunds by cheque?

We can make a payment directly into your bank account, so you don’t have to worry about leaving your home to bank a cheque.

I want to make a full or partial mortgage repayment

You can make a payment by faster payment or CHAPS. Please email us or, if you don’t have access to email, call us for further details on how to do this. I want to request a drawdown on my flexible mortgage You can email us, or you can call us with your request. We’ll check there are sufficient funds remaining in your cash facility and can email you an offer based on the rates available so you understand the impact the further withdrawal will have on your mortgage with us. If you are happy to proceed, you can call us to accept the offer and proceed with the withdrawal. Once we’ve verified your identity, we’ll pay the funds into the bank account that we hold on your records.

I want a redemption statement

Email us your request and if your email address matches the one we hold on our records we’ll email your redemption statement to you. If you want to change your email address, call us and once we’ve verified your identity, we can update our records.

How can I contact you?

We’d prefer you to email us at support@hodge.co.uk. If you don’t have access to email, you can call our team on 0800 731 4076. Incoming call volumes are higher at this time so you may find the wait a little longer than usual.

What will happen if I need to post items to you?

Whilst we’re doing everything we can to support our customers there is likely to be a delay processing and returning any post. We encourage you to contact us by email or phone so that we can explore options and we can then work with you to ensure any postis processed as quickly as possible.

How are you going to correspond with me?

We can correspond with you using the email address we hold on your records upon your request. If we don’t hold a current email address for you, call us and once we’ve verified your identity, we can update our records. If you don’t have an email address we can still correspond by post but it may be that this takes a little longer than usual.

Should I send you the original documents you’ve asked for?

We may accept copies of original documents by email. You can email us a scanned image, or a photograph of the document and we’ll let you know if it’s acceptable. For example, an incomplete or illegible image won’t be acceptable.

Will you send me payments or refunds by cheque?

We can make a payment directly into your bank account, so you don’t have to worry about leaving your home to bank a cheque.

I want to make a full or partial mortgage repayment

You can make a payment by faster payment or CHAPS. Please email us or, if you don’t have access to email, call us for further details on how to do this.

My mortgage rate is due to expire and I want to switch to another rate

If you want to request details of the rates available or you’ve already decided what rate you want to switch to, you can email or call us. Once you’ve chosen the rate, we can email your offer to you. We’d normally ask you to sign and return the offer to us, however, if we can’t access our post we’ll ask you to call us to accept your offer instead. Once we’ve verified your identity, we’ll switch your rate and will ask you to return your signed offer to us at a later date.

I want a redemption statement

Email us your request and if your email address matches the one we hold on our records we’ll email your redemption statement to you. If you want to change your email address, call us and once we’ve verified your identity, we can update our records.

How can I contact you?

You can call our Customer Service Team on 0800 028 3746, Monday – Friday 9am-5pm. You can email us at deposits@hodge.co.uk  You can also visit us at our offices, at One Central Square, Cardiff, CF10 1FS between 9am-5pm Monday-Friday, or write to us at the same address.

How can I make a complaint?

You can email us, write to us or call our customer services department. Email us at deposits@hodge.co.uk write to Hodge Bank, One Central Square, Cardiff, CF10 1FS or call our Customer Service Team on 0800 028 3746.

What is a nominated bank account?

A nominated bank account is the account you register when you open your Hodge account. In order for us to keep your money safe, and protect against fraud, we only accept deposits from this account, and we will always transfer money back to this account, whether that’s interest payments, withdrawals or at maturity.

What is the current interest rate on your accounts?

Our current interest rates can be seen here, or you can call our Customer Service Team on 0800 028 3746 and we can confirm them for you.

The minimum deposit amount depends on the type of account you open with us. Our ISA minimum deposit is £1,000, Junior Cash ISA’s £500 and Fixed Rate and Notice Accounts £1,000.

Are there any age-restrictions on Hodge ISAs?

You must be an individual aged 18 or over and you must be resident in the UK (excluding the Channel Islands and the Isle of Man) for tax purposes.

How much money can be withdrawn from an ISA?

To access your account before the end of the fixed rate period, an exit fee will be charged. You can transfer all of your account at any time by writing to us, however there will be a fee for the withdrawal, details of which will be outlined in the Terms & Conditions of your account. Partial withdrawals are not available.

How many ISA’s can I have?

You cannot open more than one Cash ISA, one Stocks and Shares ISA and one innovative finance ISA in each tax year. Apart from that restriction, there are no limits on how many you can have. So if you opened one ISA every year for 10 years, you could have 10 ISA’s.

Can I roll my ISA allowance over into the next tax year?

No, if you don’t use it, you lose it.

How much can you invest in an Junior Cash ISA each year?

The tax year runs from 6th April to 5th April the following year. The 2018 – 19 ISA allowance is £4,260 which can be saved in any combination of cash, stocks and shares and/or peer-to-peer investments. Hodge only offers cash ISA’s.

How much can you invest in an ISA each year?

The tax year runs from 6th April to 5th April the following year. The 2018 – 19 ISA allowance is £20,000 which can be saved in any combination of cash, stocks and shares and/or peer-to-peer investments. Hodge only offers cash ISA’s.

What is the difference between a variable and fixed rate account?

A variable rate offers you a rate of interest that can go up and down. With a fixed rate, you know in advance what your interest rate will be over your selected account term.

What type of products do you offer?

We offer a range of deposit accounts, you can find a full list of our accounts here.

I have sent you additional information but have not heard anything back from you.

Please call our Customer Service Team on 0800 028 3746 to check we have received it.

How do I get my documents back if I have sent them to you?

We will return your documents via the same method you provided them to us.

Do I need to submit any ID when I apply?

No. We undertake electronic searches to establish your identity as part of your application. If we are unable to positively establish your identity from these searches we will ask for you to provide us with further proof of your identity and proof of address, and we will tell you what types of proofs we accept.

I have not heard anything from you regarding my application.

Please call our Customer Service Team on 0800 028 3746 and we will check your application status.

What happens once I’ve completed the application form?

If you apply online, we aim to give you an immediate decision, or tell you if we need additional information. If you apply by post we will give you a response in writing.

Can I open a Power of Attorney, or Court of Protection account?

You can apply for on account on behalf of somebody else as Power of Attorney or as Court of Protection. Select the product you wish to open, then download the application form. Return the form to us along with the Power of Attorney or Court of Protection document. Alternatively, call our Customer Service team on 0800 028 3746 and we will post an application form to you.

Can I apply if I have a PO address or BFPO address?

You can apply, using our application form downloaded from the relevant product page.

How long does it take to apply for an account ?

Applying online takes around 10 minutes. If you apply by post, we will let you know our decision within 5 working days. You can contact our Customer Service Team for an update.

How do I open an account?

You can open most of our accounts online, and all of our accounts by downloading an application form. We can send you an application pack by contacting our Customer Service Team. You can find more information on how to apply once you have selected a product on the website.

Can you recommend a product for me?

We are not able to advise which product is best for you, however we can help you with any questions you may have about our products. You can find our full range of products here, and if you have any questions about the products please contact our Customer Service Team on 0800 028 3746, or email us deposits@hodge.co.uk.

What is the Hodge Bank Sort Code?

The Hodge Bank Sort Code is 30-16-27.

Can I make additional deposits to my Fixed Rate ISA ?

If you apply online, you can make additional deposits within 10 working days of the account opening date. If you apply by post, no further deposits are permitted once your account is open.

Can I make additional deposits to my Fixed Rate Savings account?

There are several ways you can fund your account. If you post your application form to us, you will need to include a cheque with the application. If you apply online, you can select the payment method you would prefer or pay through your nominated bank account and the funds must be deposited within 10 working days of the account opening date.

Can I make additional deposits to my Notice account?

You can add deposits, as long as they come from the same bank account as the original deposit.

Who do I make my cheque payable to?

You make your cheque payable to ‘Hodge Bank Re Your Name’, so for example ‘Hodge Bank Re Mr Alan Jones’.

How do I fund my account?

There are several ways you can fund your account. If you post your application form to us, you will need to include a cheque with the application. If you apply online, you can select the payment method you would prefer, or pay through your nominated bank account and the funds must be deposited within 10 working days of the account opening date.

How do I instruct my fixed rate bank account at maturity?

We now offer the ability to carry out maturity instructions for online bank accounts from your online account portal. Furthermore, in completing the instruction you will no longer need to complete a paper based instruction for the corresponding Hodge bank account. Please note this will take up to two working days to process.

Can I cancel my maturity instruction if I make a mistake?

Yes, if you have mistakenly submitted an incorrect instruction and wish to cancel it, you can cancel by calling our Customer Service Team on 0800 028 3746. Furthermore, you may amend instructions by resubmitting an instruction online in the same way that you submitted your initial instruction.

When will I receive a statement?

We send statements quarterly on No Notice and Notice Accounts, and annually for ISA’s and Fixed Rate Deposit accounts.

How can I check my balance?

You can check the balance of your Hodge bank accounts in your online portal or by calling our Customer Service Team on 0800 028 3746.

How do I close my account?

You can close your account in accordance with the Terms & Conditions. You will need to write to us at Hodge Bank, One Central Square, Cardiff, CF10 1FS, or contact our Customer Service team on 0800 028 3746.

How do I make changes to my account?

Contact our Customer Service Team on 0800 028 3746 and we will help you.

What is AER?

AER stands for Annual Equivalent Rate. It shows the rate of interest a saver will receive over a year, on the assumption that the cash is left in the account for the full year without any withdrawals.

What is compound interest?

Compound interest is interest paid on the initial principle as well as the accumulated interest on money you have invested. You earn interest on the money you deposit, and on the interest you have already earned.

What is the difference between gross and net interest rates?

The gross interest rate is the amount of interest you will earn before income tax is deducted. Following the introduction of the new Personal Savings Allowance in April 2016 , all interest is now paid gross. Basic-rate taxpayers can earn £1,000 of savings interest without paying any tax on it. Higher-rate taxpayers can earn £500. All Hodge accounts are paid gross, however you may be liable to pay tax on interest in accordance with HMRC guidelines.

Where will my interest be paid?

Your interest will be paid into your Hodge account, or to the bank account from which the deposit was originally made. You can choose which you would prefer.

When will my interest be paid?

Your interest, if paid annually, is on on the anniversary of account opening of your account and at the end of the term. Your interest, if paid monthly, is paid on the last working day of the month , monthly thereafter and at the end of the term. If your account term is one year or less, then your interest will be paid at the maturity of your account.

What is the current interest rate on your accounts?

Our current interest rates can be seen here, or you can call our Customer Service Team on 0800 028 3746 and we can confirm them for you.

Are my savings protected?

The Financial Services Compensation Scheme (FSCS) is the UK’s statutory compensation fund set up to protect customers.  Your deposits with Hodge Bank are protected under this scheme up to £85,000.  You can read more about it here.

How much tax will I pay on my savings?

Every basic rate taxpayer in the UK has a Personal Savings Allowance of £1,000. This means the first £1,000 of savings interest earned in a year is tax free. If you are a higher rate taxpayer (40%) then your allowance is £500.

When does the tax year run to?

The tax year runs from April 6  to April 5 in the following year.

Contact Us

Pay us a visit or talk to one of our helpful customer service team

Visit our offices

Hodge Bank, One Central Square, Cardiff, CF10 1FS between Monday 9am - 5pm, Tuesday 9am - 5pm, Wednesday 9.30am - 5pm, Thursday 9am - 5pm, Friday 9am - 5pm, or write to us at the same address.