Mortgages Support

Find support on your mortgage

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Getting a mortgage

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About my mortgage

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Payments

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Difficult times

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Moving home or additional borrowing

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Equity release

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Coming towards the end of your deal?

Is your current mortgage deal with us coming to an end. You may be eligible to switch your mortgage deal to a new fixed rate.

Find out more

Getting a mortgage

Unfortunately, we can’t recommend a financial adviser. However, Unbiased.co.uk is a good place to start your search.

Taking out a mortgage is a big commitment, and we need to be sure you’re making the best choice for your individual circumstances. A financial adviser or broker will be able to talk you through your options in detail, and apply on your behalf.

If you are unsure whether any documentation relating to your application has reached us, please call us on 0800 731 4076, by email on support@hodge.co.uk and we’ll be able to check for you.

We transfer funds to your solicitor by 12pm on your agreed completion date.

If you’re looking for an update or to confirm that documents have been sent, you can speak to your financial adviser.

About my mortgage

Annual statements are produced on the anniversary of the start of your loan and sent out to our customers by post.

We only require copies of your title deeds from your solicitor during the application process. If you need them, please get in touch with your solicitor.

Our current Standard Variable Rate (SVR) is 4.20% variable.

You can’t apply for a lower rate without paying the balance on your current mortgage and applying for an alternative. You might have to pay Early Repayment Charges if you do this, and will need to speak to a financial adviser first.

We’ll send you an annual statement each year after the anniversary of your loan to let you know how much interest has accrued.

Payments

I you’d like to pay your mortgage off early, your Early Repayment Charges will depend on your specific situation. If you’re an Equity Release customer, you might find our Early Repayment Charge Factsheet useful. If you’re a Residential Mortgage customer, please contact us 0800 289 358.

In any one year, starting from the day your loan started, you can pay up to 10% of the capital borrowed (in a maximum of 12 payments) on top of your normal monthly payments.

When your fixed rate expires you are moved onto our Standard Variable Rate (SVR). We’ll let you know in advance that your rate is coming to an end, and talk you through your options of what to do next.

The 25 year Swap Rate is the rate quoted in the money markets for borrowing money at a fixed rate of interest over 25 years. We expect lifetime mortgages to last around 25 years on average, so this rate determines our costs – and affects your Early Repayment Charge for our Equity Release products.

If you’d like to make additional payments, you’ll need to get in touch with our team and confirm your account reference number. We’ll then be able to give you all the information you need to make any additional payments.

The Early Repayment Charge on our Equity Release mortgages are usually made up of one or both of the following:
Early Release Fee: if you want to redeem part or all of your loan in the first 8 years, this fee is calculated to recover the costs we incurred in setting up your
loan. In years one to four of the loan this charge is 5% of the
capital repaid and it falls to 4% in year five, 3% in year six, 2%
in year seven and 1% in year 8.
Variable Repayment Charge: we put in place fixed rate funding to match the duration of your fixed rate loan.
The charge is calculated to reflect the cost of the mis-match that arises if you repay your loan earlier than we expected.
This charge is calculated using the formula::
VRC = (90-current youngest age) x (fall in 25 year
swap rate) x balance repaid. If you have any questions about your ERF or VPC, please get in touch and we’ll be happy to talk you through.

To make a payment, please contact us on support@hodge.co.uk or in writing to Customer services, Hodge, One Central Square , Cardiff, CF10 1FS.

Difficult times

If your family member has passed away, you’ll need to let us know as soon as possible. We’ll guide you through the next steps and exactly what we’ll need to make the necessary changes to the account. Our team will take some details, ask for a copy of a death certificate, and then advise you what you need to do next. You can contact us on 0800 731 4076, by email on support@hodge.co.uk, or in writing to The Customer Service Manager, Hodge, One Central Square, Cardiff, CF10 1FS.

If you’re struggling to make your payments, you’ll need to let us know as soon as possible so that we can talk you through the options available. Please contact us to discuss your options.

If you go into long-term care, you’ll usually need to sell your home to pay off your Equity Release mortgage. Until that’s been done, you’ll keep accruing interest.

Moving home or borrowing money

You may be able to move your mortgage to your new home (this is known as porting). First of all, you’ll need to complete our Moving Home Application Form. Our Property Underwriters will then review the new property (meaning you’ll need another survey on it) to check that it’s acceptable.

If you’re porting your mortgage to a new home, the average time it takes is 12 weeks from start to finish.

If you’d like to borrow additional funds, the first step is to speak to an independent financial advisor, who’ll look into it and advise you of the best options for you. You can find an adviser through unbiased.co.uk

Equity Release

If you’d like to make a withdrawal please send a flexible withdrawal voucher to us by e-mail at support@hodge.co.uk or in writing to Customer Services, Hodge, One Central Square , Cardiff, CF10 1FS.

Once we receive your request for a withdrawal, we’ll send you an offer letter. You can accept this offer over the phone, by email, or post. Once you’ve let us know that you’re happy to go ahead, we’ll send the money to your chosen bank account within 3-5 working days.

Can't find what you're looking for?

Speak to our friendly customer service team who will be able to help you

50+, RIO and Retirement Mortgage Customers

Email mortgageadmin@hodgelifetime.co.uk

0800 289 358 between 9am and 5pm Monday to Friday

 

Equity Release

Email info@hodgelifetime.co.uk

For existing Equity Release customers, you can contact us on 0800 289 358 available:

Monday 9AM – 5PM
Tuesday 9AM – 5PM
Wednesday 9.30AM – 5PM
Thursday 9AM – 5PM
Friday 9AM – 5PM

 

 

0800 289 358

Monday 9AM – 5PM
Tuesday 9AM – 5PM
Wednesday 9.30AM – 5PM
Thursday 9AM – 5PM
Friday 9AM – 5PM

mortgageadmin@hodgelifetime.co.uk