Our customers rates us as…
84.2 or 2nd in our sector behind First Direct and 18th overall, nestled between Netflix and M&S energy.
The most trusted bank / building society in the UK.
9 out of 10 for helpfulness of staff.
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We’re proud to announce Hodge has been awarded the prestigious ServiceMark accreditation by the Institute of Customer Service.
The ServiceMark is a national standard which is awarded to organisations committed to delivering excellent customer services and an on-going commitment to customers.
Hodge was founded in 1965 and for almost sixty years the customer has been at the heart of what we do.
We believe customer service is about how people feel when they interact with us and continuously looking for new ways to support customers. We treat each customer as a person and not a number. We’re thrilled to have achieved our accreditation as it reflects Hodge’s values and our people’s passion to deliver the best possible outcomes for our brokers and their customers.
The results from the ICS were incredible, with customers and brokers rating us among the very best service organisations in the UK. Following 33 random staff interviews, the ICS assessor was particularly impressed with our people’s passion towards Hodge, our customers and our culture.
84.2 or 2nd in our sector behind First Direct and 18th overall, nestled between Netflix and M&S energy.
The most trusted bank / building society in the UK.
9 out of 10 for helpfulness of staff.
85.3 which is on a par with First Direct and top 10 in the UK overall.
90% for satisfaction when giving quotations for Hodge.
Nearly a third intend to increase their business with us in the next 12 months.