Quality Assurance Officer

Quality Assurance Officer

Hodge are a financial services business focused on the commercial lending, savings and specialist residential mortgage markets. Working at Hodge is about making a difference. That starts with our purpose: we make life better for customers and society in the moments that matter.

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA, as we are 79% owned by a charity, the Hodge Foundation.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

The Retail Compliance team is a first line function, providing day to day compliance support and advice to the Retail business. The team is looking to appoint a QA to be responsible for carrying out the quality assurance testing on the Retail departments day to day activities, to ensure compliance with procedures and policies, regulatory requirements and the delivery of good customer outcomes.

Responsibilities:

• Ensure the required number of checks are completed, and provide constructive feedback to the relevant individuals and team.
• To assist in the collation and reporting of QA information.
• Ensure that records of all QA checks are maintained in an accurate and timely manner.
• Identify training needs, control gaps or control failings and feedback to the relevant business area.
• Attend relevant forums and committees as required to provide updates on QA work and findings.
• Identify any compliance, conduct and operational risks, escalating appropriately and in a timely manner.
• Develop and maintain an up-to-date knowledge of regulatory requirements related to the businesses products and services (for example FCA rules including but not limited to MCOB, BCOBs, DISP and PRIN, data protection, money laundering etc).
• Develop and maintain good knowledge and understanding of all relevant Groupwide and departmental policies and procedures relevant to the role, being compliant with these policies and procedures at all times.

Essential Skills:

• Previous experience in financial services in a quality assurance/compliance monitoring role in a banking environment
• The ability to engage confidently with colleagues at all levels of the organisation.
• Positive, constructive approach to Quality Assurance testing with emphasis on delivering good customer outcomes.
• Demonstrable ability to work towards and achieve targets.
• Educated to ‘A’ level standard education, as minimum

In return we offer:

• Salary: Competitive
• Based in Cardiff City Centre operating in a highly flexible Hybrid workspace.
• 28 days Holiday with the option to buy more.
• Subsidised Gym Membership.
• Private Medical & Health Insurance
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave – Up to 20 weeks paid Maternity AND Paternity leave
• Company pension contribution up to 15%
• 4 days on top of annual leave for community and charity work
• Flexible working options

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements. Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognise the value a diverse workforce brings to an organisation. ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.