Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage markets.

The role will support our strategy the Business Operations team will be responsible for all non-customer operational activity. The Operations Administrator supports the team in ensuring all activities are completed as per requirements of the role. Driving a mindset of Continuous Improvement to continually enhance our ways of working.

The Business Operations function plays a pivotal role across a number of core activities to ensure both the business can meet the needs of its customers and acting as the protector of our customer teams

Essential Experience:

  • Previous experience in a similar role within financial services
  • Strong experience of creating low effort customer service experiences.

Key responsibilities will include:

  1. Ensure all Payment are processed correctly in line with necessary timescales and appropriate checking/oversight.
  2. Support the completion of core support activities including but not limited to Operational Recs, SCV file checking.
  3. Support the updating of key systems e.g. SWAP rates, ISA, LTA as per requirements.
  4. Apply a Continuous Improvement mindset always looking to remove waste/failure demand to focus the Business Operation on value demand.
  5. Support the retail business with any core processes deemed appropriate.
  6. Carry out activities which sit within Business Operations as required. This may include by not limited to activities which are grade dependant or activities which are deemed appropriate to be completed by the job holder.
  7. Provide support to the wider business as and when required.
  8. Develop self to become an expert in the activities carried out within Business Operations.
  9. Work closely with the Business Operations Manager to ensure Business Operations supports the Retail business by carrying out all non-customer and non-servicing activity in line with business and regulatory requirements.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

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