Are your finances experiencing a lifestyle creep?
Have you heard the term "lifestyle creep", when it comes to your spending habits? Worry not if you haven't, our blog explains all.
Our 2026 results
Hodge is recognised as a leader for customer satisfaction, trust and net promoter scores in this independent benchmarking study vs the industry average in the UKCSI study.
86.9
Customer Satisfaction
52.8
Net Promoter Score (NPS)
8.7
Trust
What do these results mean?
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Customer Satisfaction
We’re thrilled to announce Hodge has been recognised as a leader in customer satisfaction! We scored an impressive 86.9% out of 100 by our customers, almost ten points higher than the UK average of 77.3 in the latest UK Customer Satisfaction Index (UKCSI) putting us within the top 5 for the banking sector in customer satisfaction. We’re proud to deliver excellence in every interaction.
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Net Promoter Score (NPS)
We achieved an outstanding NPS score of 52.8 – this far exceeds the UK average of 56.6 and industry average of 35.9 in the latest UK Customer Satisfaction Index (UKCSI). This shows our customers are highly likely to recommend Hodge. We’re here to keep delivering the exceptional service our customers deserve.
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Trust
Trust is at the heart of everything we do, and we’re honoured to be rated with a trust score of 8.7 in our Business Benchmarking results. The survey also found that 8.5/10 customers would recommend Hodge, scoring highly in helpfulness, reliability and clarity. Your trust means everything to us. We’ll continue working hard to earn it every day.
Background
Hodge conducted a benchmarking study via the Institute of Customer Service (UKCSI). The Business Benchmarking survey results were then be compared against the UKCSI.
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