Website Product Owner

Website Product Owner

• Full-time
• Permanent
• Competitive Salary
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave
• Company pension contribution up to 15%
• Flexible working options
• Opportunities to get involved in our charity and community work

Live your life. Give back. Grow into the person and the expert you’re cut out to be.

The closing date for applications is 11th May 2022.

About Hodge
For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

As Hodge continues to embark on its next chapter the Bank has already seen a large amount of growth both in terms of financial performance but importantly its colleagues. Our strategic vision is underpinned by our people and our investment in our colleagues. Our culture is what makes us special and ultimately what delivers our purpose to make a positive difference for our customers and communities.

Our aim is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

The role

Hodge’s ambition is to become a truly customer-centric organisation and as the shop window for our intermediaries and for both prospective and current customers – our website product owner will play a crucial role in helping us achieve our ambition. We have an exciting opportunity for an experienced individual to join our team with the autonomy to develop an industry leading financial service website and to bring our website strategy to life, helping us to achieve an amazing and consistent customer experience across all our digital platforms.

Working as part of our Customer Experience team and alongside our website provider, you will own the development roadmap, ensuring roadmap priorities and website development are shaped by customer insight, web analytics, user experience and flexibility. You will turn insight into action, ultimately delivering a fantastic customer digital experience in an agile manner.

What will your day look like?

Your key responsibilities as Website Product Owner will include:

• Working closely with the service improvement team, website analyst and propositions team to identify areas of opportunity and priority for improvement and initiate action
• Identifying a clear set of business requirements to inform the development and content roadmap and owning the delivery of the roadmaps
• Owning the relationship with the third-party website provider, ensuring a strategic partnership is maintained
• Developing relationships at all levels throughout Hodge and manage the five main key stakeholder groups in relation to the website
• Collaborating with product owners across our mortgages and savings team to ensure a seamless customer experience
• Chairing the Digital Estates Forum on a monthly basis to keep stakeholders informed of progress on the development and content roadmap
• Maintain and supply regular updates to various committees in relation to website KPIs and performance
• Building business engagement with our website to share how it supports our strategic responsibilities and to support in a continuous improvement channel
• Developing and testing optimal building blocks on the website, ensuring the correct capacity is available for content writers

Are you the one for us?

• Driven by wanting to do a great job for customers.
• Inquisitive and like to ask if there’s a better way.
• A strong influencer with a proven track record in successfully taking stakeholders through changes.
• Dependable; if you say you’ll do something, you do it.
• A strong communicator who connects well with different audiences.
• Willing to empower and trust others to make the right decisions.
• A good listener who can read between the lines and take on board different perspectives.
• Committed to doing the right thing, even if it’s not an easy option.
• Collaborative and supportive of colleagues, but willing to speak up when things are not right.
• Empathetic and sensitive to the needs of others.
• Relentlessly ambitious and creative in finding solutions, even when they’re hard to find.
• Passionate and pro-active with strong commercial acumen.

If that sounds like you, we’d love you to get in touch.  Click to apply and submit your CV, along with a few paragraphs explaining why you think you’re right for the role.

Please make sure your application will arrive with us by 11th May 2022.