Underwriter

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage markets.

We are seeking an experienced Underwriter with a focus on the customer to join our team. To be a role model to your colleagues who can clearly be seen to live and breathe our Hodge values in your day to day interactions with them (Trusted Expertise, Genuine Empathy and Bold Flexibility).

Key Responsibilities

• Carry out the required reconciliation work for the underwriting team to ensure that all deadlines and SLA’s are met.
• You are someone who looks beyond the task that you are completing and considers how this impacts our customers.
• You will work with your colleagues to understand technical queries on complaints and feedback on how to avoid these errors in the future.
• Build a good working relationship with the Sales team and help to manage the broker’s expectations.

• Mortgages development

• Be the voice of the broker and customer by understanding the entire process to ensure any improvements cover all aspects required.
• Share any improvement ideas with team members, seniors, coaches or team leader.

What we need from you:

• Previous experience in an underwriting role
• Strong coach and people developer
• Experience of using our customer service systems and processes
• Excellent communication and influencing skills
• Attention to detail with excellent literacy and good numerical skills.
• Able to follow procedures and work within regulated environment.
• Excellent Office 365 skills and a good understanding of computerised administration and workflow systems.

At Hodge we operate a hybrid working policy where our colleagues work at least 40% of their time in the office, anyone on a remote contract we require to come into the office once a month.

In return we offer:

• Based in Cardiff City Centre operating in a highly flexible Hybrid workspace.
• 28 days Holiday with the option to buy more.
• Private Medical & Health Insurance
• Company pension contribution up to 15%
• Subsidised Gym Membership.
• Extensive learning and development programme

• Generous, personalised benefits package
• 4 days on top of annual leave for community and charity work
• Flexible working options

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.