Service Desk Engineer – EXPIRED

Hodge are a financial services business focused on the retail savings, commercial lending and specialist residential mortgage markets.  Working at Hodge is about making a difference. That starts with our purpose: we make life better for customers and society in the moments that matter.

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA, as we are 79% owned by a charity, the Hodge Foundation.

The thing that sets us up to succeed with that mission is our people. We are so proud to have exceptional colleagues at Hodge, and we look to develop and invest in our people through their careers. Hodge is at its best when we enable our people to be their best!

We have achieved significant growth over the last few years and have ambitious plans to expand further.

The right candidate will work as part of the Service Desk Team to support the day to day operation of Hodge production and user services. You will be Microsoft Azure Fundamentals Qualified and have experience working with Microsoft Dynamics which will focus on supporting Hodge’s Infrastructure & Cloud (Azure).The role is responsible for handling escalated issues from first line and working with third line and third parties to resolve reported issues. You will be able to support the business ensuring issues are resolved in a timely and efficient manner and that service delivery is not impacted will ensure business and colleague needs are met.

What we need from you:

• Knowledge and experience of Microsoft Azure and M365
• Knowledge and experience of Microsoft Dynamics
• Knowledge and experience of Azure Active Directory and user
• management
• Management of Virtual machines. Desktop and Server
• Understanding of user applications (e.g. Office365)

Key responsibilities will include:

• Pro-actively manage allocated Service Desk issues to ensure they are managed to a timely resolution.
• Create and maintain high quality documentation on all work undertaken to enable knowledge sharing.
• Engage with external suppliers and internal development teams to manage issues to resolution
• Ensure systems changes and fixes align with agreed principles and standards and include relevant quality controls.
• Work with   internal   teams   and   external   suppliers   to   investigate   and   resolve   issues   and   make improvements
• Investigate infrastructure issues and develop fixes to support BAU activity
• Investigate Azure related issues and develop fixes to support BAU activity
• Investigate Dynamics 365 issues and develop fixes to support BAU activity
• Apply appropriate quality controls to work undertaken
• Review work and code of other team members.
• Ensure that cyber security requirements are built-in to all work undertaken.
• Undertake detailed triage activities on Infrastructure incidents to provide full information to resolve.
• Ensure appropriate documentation is maintained to support current and future development activity.
• Attain a full understanding of the core architectural patterns, technologies and frameworks used by Hodge

In return we offer:

• Salary 28K to 31K
• Based in Cardiff City Centre operating in a highly flexible Hybrid workspace.
• 28 days Holiday with the option to buy more.
• Subsidised Gym Membership.
• Private Medical & Health Insurance
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave – Up to 20 weeks paid Maternity AND Paternity leave
• Company pension contribution up to 15%
• 4 days on top of annual leave for community and charity work
• Flexible working options

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.