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Jobs At Hodge
Closing Date:
9th of December 2021
Salary:
24000
Contract Details:
Temporary
Working Hours:
35

Retention Specialist (FTC)

  • Full-time
  • Fixed Term Contract
  • Salary £24,000
  • Extensive learning and development programme
  • Generous, personalised benefits package
  • Company pension contribution up to 15%
  • Flexible working options – at home, in the office, blended
  • Opportunities to get involved in our charity and community work

It’s all about ensuring we deliver for our customers, colleagues and company.

The closing date for applications is 9th December 2021.

About Hodge

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

Our purpose is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

Hodge Bank is based in the heart of Cardiff city centre and provides Mortgages, Savings, Annuities and Commercial Lending products across the group. We offer a generous benefits package, which includes agile and smart working, a competitive annual bonus and a sector leading Hodge pension. We are developing a reputation as an employer of choice in Wales and the South West.

Hodge Bank is based in the heart of Cardiff city centre and provides Mortgages, Savings, Annuities and Commercial Lending products across the group. We offer a generous benefits package, which includes agile and smart working, a competitive annual bonus and a sector leading Hodge pension. We are developing a reputation as an employer of choice in Wales and the South West. 

Are you passionate about providing excellent customer service? 

Are you looking to join an exciting fast paced team, who are looking to set new standards for customer experience? 

Are you someone that can work well with other teams to ensure that our high standards of service are met for our customers and brokers? 

Are you a strong communicator who can build rapport and trust with our customers and brokers? 

Then we may have the perfect role for you…we are looking to recruit Customer Retention Specialist to join our new Customer Retention Team and be a part of our ambitious strategy.  

What we are looking for: 

We are looking for a Retention Specialist to help our customers and their advisors provide expert knowledge on our range of residential mortgage products to our existing customers, with a focus on understanding client needs and providing exceptional customer service. This position requires that all customers be contacted by telephone, email and understanding the customer current circumstances.  

What does a typical day in the role look like? 

Working under the guidance of the Customer Retention Manager you will work with customers and advisors providing excellent customer service that leads to customer retention. The team will deal with the admin of the role from start to finish completing all aspects from proactively contacting the customer and advisor well in advance of the rate expiry.  Answer any Inbound enquiries externally/internally regarding the retention process.  

Interested? 

Please send your CV and a one page covering letter, shortlisted candidates will then be invited to attend an interview.  

Please make sure your application will arrive with us by 9th December 2021.

Equality & Diversity

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

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