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Jobs At Hodge
Closing Date:
29th of November 2021
Salary:
Competitive
Contract Details:
Permanent
Working Hours:
35

Property Sales Team Leader

  • Full-time
  • Permanent
  • Competitive Salary
  • Extensive learning and development programme
  • Generous, personalised benefits package
  • Enhanced parental leave
  • Company pension contribution up to 15%
  • Flexible working options
  • Opportunities to get involved in our charity and community work

Live your life. Give back. Grow into the person and the expert you’re cut out to be.

About Hodge

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

In order to continue to grow we have a clear focus on ensuring that we are operationally excellent. We understand that our operational teams are at the heart of our business and support our ambitious growth plans.  As Hodge continues to embark on its next chapter the Bank has already seen a large amount of growth both in terms of financial performance but importantly its colleagues. Our strategic vision is underpinned by our people and our investment in our colleagues. Our culture is what makes us special and ultimately what delivers our purpose to make a positive difference for our customers and communities.

Our aim is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

The role

Hodge’s ambition is to become a truly customer-centric organisation.  This role is central to Hodge fulfilling its purpose of opening up possibilities in the moments that matter and will play a key part in helping the business to become a truly stand out brand by a candidate who looks to really understand the customers, or their representatives needs and deliver for them.

This role presents an exciting opportunity for a candidate with experience managing repossession assets, sales or an estate agency background to play a major role in leading, developing and motivating our Property Sales Team.

As our colleagues are what makes our customers’ experience, you will support in enabling the business to continue to build upon a culture where we embody our values of genuine empathy, trusted expertise and bold flexibility to always look to do the right thing for our colleagues and our customers.

What will your day look like?

Your key responsibilities as Property Sales Team Leader will include:

  • Ensuring the team are empowered to drive continuous improvement and be the voice of our customers for Hodge.
  • Leading your team effectively through change, considering how the individuals in your team will react to this change and will need to show empathy where people may find change difficult and possess a strong ability to explain the ‘why’ we are changing, clearly linking the change to the Hodge strategic objectives.
  • Be able to supervise the activities of your team so that case load management is appropriate, and tasks are completed in accordance with internal SLA’s and external contractual expectation
  • Playing an active role in the shaping and achievement of the Property Sales team, ensuring that the team are equipped to help customers negotiate key critical events associated with the sale of our security and the redemption of our charges.
  • Creating accountability for your team by coaching and performance managing them to achieve clear goals using SMART objectives. Through your observations you will embed the behaviours that underpin our objectives.
  • Ensuring that your team perform competently within the framework, ensuring compliance within the training and competency framework.
  • Regularly reviewing and working with our Learning and Development Manager to ensure that your team has the skills and knowledge to handle our internal and external customers enquiries in a way that drives low effort.


Are you the one for us?

  • Enthusiastic, creative and self-motivated
  • Leadership skills – supporting an ambitious team in helping the business deliver its strategic objectives
  • Strong understanding of innovation and strive for continuous improvement
  • Empathetic and curious, with an ability to translate key insights into business opportunities.
  • Proactive, flexible and willing to challenge the status quo.

If this sounds like you, we’d love you to get in touch.  Submit your CV, along with a few paragraphs explaining why you think you’re right for the role.

 

 

 

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