Operations Team Leader
Are you passionate about coaching your colleagues?
Do you enjoy helping people to develop in their roles and achieve their career aspirations?
Are you someone who wants to create a brilliant environment for your team to work in when you come into work?
Are you curious and always looking for ways that we can continuously improve as a business?
Are you focused on making life as easy as possible for our customers and brokers?
Then we may have the perfect role for you…we are looking to recruit an experienced Operations Team Leader in either our support or service teams.
What are we looking for?
The successful candidate will need to be passionate about leading people and allowing them to grow and flourish in their roles, supporting them to achieve their goals and aspirations. You will also need to be able to influence colleagues within operations and across the business to ensure that we are set up to delight our customers and brokers by making their lives easy when they speak to us. Where we’re not easy to do business with, we would expect you to challenge our existing processes and develop solutions to put this right.
What would an average week look like for an Operations Team Leader?
We would expect you to spend the majority of your time coaching, developing and performance managing your team to deliver an effortless experience for our customers. We would also want you to spend around a day a week reviewing the processes and procedures we have in place at Hodge and continuously improving them where they create effort for our customers. We would also encourage you to spend time each week developing yourself as a leader. That could be seeking out best practice, putting yourself outside of your comfort zone in project work, or exploring what great leadership looks like through observing colleagues.