Operations Team Leader
It’s all about ensuring we deliver for our customers, colleagues and company.
The closing date for applications is 11th November 2021.
For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.
Our purpose is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.
Operations Team Leader
Are you passionate about coaching your colleagues?
Do you enjoy helping people to develop in their roles and achieve their career aspirations?
Are you someone who wants to create a brilliant environment for your team to work in when you come into work?
Are you curious and always looking for ways that we can continuously improve as a business?
Are you focused on making life as easy as possible for our customers and brokers?
Then we may have the perfect role for you…we are looking to recruit an experienced Operations Team Leader in either our support or service teams.
What are we looking for?
The successful candidate will need to be passionate about leading people and allowing them to grow and flourish in their roles, supporting them to achieve their goals and aspirations. You will also need to be able to influence colleagues within operations and across the business to ensure that we are set up to delight our customers and brokers by making their lives easy when they speak to us. Where we’re not easy to do business with, we would expect you to challenge our existing processes and develop solutions to put this right.
What would an average week look like for an Operations Team Leader?
We would expect you to spend the majority of your time coaching, developing and performance managing your team to deliver an effortless experience for our customers. We would also want you to spend around a day a week reviewing the processes and procedures we have in place at Hodge and continuously improving them where they create effort for our customers. We would also encourage you to spend time each week developing yourself as a leader. That could be seeking out best practice, putting yourself outside of your comfort zone in project work, or exploring what great leadership looks like through observing colleagues.
If that sounds like you, we’d love you to get in touch. Submit your CV, along with a few paragraphs explaining why you think you’re right for the role along with your salary expectations. Please make sure your application will arrive with us by 11th November 2021.
Equality & Diversity
Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.