Mortgages Product Manager

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage markets.

This will be a key new role within the Customer Strategy and Marketing Team. Possessing excellent mortgage product knowledge and a commercially focused business mind-set, the role will be responsible for identifying initiatives which enhance, shape and support new and existing product development.

Reporting into the Head of Customer Strategy, this role will devise and manage a customer and market insight plan to monitor competitor activity and will also analyse market and customer trends to inform the mortgage customer product and proposition strategy.

Behaviours and Values: 

Our purpose is to make life better for customers and society in the moments that matter. At all levels of the organisation, we foster an environment where our organisation values are an integral element of our day to day working practices.

Desirable experience: 

• Experience of working in a  mortgage proposition/development role
• Financial services experience
• Detailed knowledge and understanding of: MCOBs, FCA and PRA regulatory frameworks

In return we offer:

• Salary: Up to £62,150
• Permanent Contract
• Based in Cardiff City Centre operating in a flexible Hybrid workspace.
• Private Medical & Health Insurance
• 28 days Holiday with the option to buy more + additional days based on the length of service.
• Subsidised Gym Membership.
• Extensive learning and development programme
• Generous, personalised benefits package
• Company pension contribution up to 15%
• 4 days on top of annual leave for community and charity work
• Flexible working options

Key responsibilities will include:

1. Aid the development and delivery of the mortgage customer strategy. Identifying opportunities in collaboration with the Sales team to improve the mortgage proposition to key networks and intermediary partners.
2. Assemble recommendations based on emerging trends, expansion opportunities, competitive threats, viability of outside business partners, and internal business process improvement.
3. Design and create products and propositions, ensuring compliance with the Product Governance Framework.
4. Own the risk management of all mortgage products in line within the Product Governance Framework which oversees the launch of new products as well as management of the full product lifecycle. Including mortgage conduct MI
5. Provide analysis to support the team in the production of the business change by understanding the opportunity/market using robust tools/methodologies to assess growth opportunities and recommend direction.
6. Maintain in-depth knowledge of competitor activity, highlighting trends and making predictions, which can then be used where necessary to highlight possible issues or opportunities including rate changes.
7. Provide mortgage customer product and proposition technical support and market insight to the business, including acting as a consultant on Mortgage projects, participating in workshops and contributing to project teams as required.
8. Ownership of all product communications, including but not limited to T&Cs, Fair Value Assessment templates etc
9. Develop and maintain personal technical and regulatory knowledge to ensure there is capability to support the manufacturing and maintenance of products.
10. Support the post launch review and establish on-going monitoring working with the business.
11. Ability to deliver high quality work whilst working in a fast moving, sometimes pressured environment.
12. Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to Group products and services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.