Head of IT Operations – EXPIRED

Head of IT Operations

We have an exciting opportunity for an experienced Head of IT Operations to join Hodge, Championing IT Service excellence to support the organisation’s growth strategy.

• Full-time
• Permanent
• Competitive Salary
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave
• Company pension contribution up to 15%
• Flexible working options
• Opportunities to get involved in our charity and community work

Live your life. Give back. Grow into the person and the expert you’re cut out to be.

The closing date for applications is 7th January 2022.

About Hodge

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

As Hodge continues to embark on its next chapter to scale, the Bank has already seen a large amount of growth both in terms of financial performance and colleagues. Our strategic vision is underpinned by our people and our investment in our colleagues. Our culture is what makes us special and ultimately what delivers our purpose to make a positive difference for our customers and communities.

Our aim is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

The role

Hodge’s ambition is to become a truly customer-centric organisation. We’re looking for an experienced individual who can play a key role in helping us deliver world class customer service, by ensuring that our IT platforms and infrastructure continually meet the customer’s needs, along with the required level of resilience, in an environment where change is a constant.

Leading the IT Operations, Service Desk, Security operations, Service Improvement  and Devops teams you will play a crucial role in achieving our ambition through ensuring that the day-to-day service for our external and internal customers meets or exceeds their requirements, ensuring regulatory compliance and effective risk prevention and support the change agenda in delivering a constant stream of new and enhanced capabilities, integrating IT operations seamlessly with our in house change teams and 3^rd parties.

You will need to have a fantastic ability to lead a culture of service excellence and digital innovation while embodying our values of genuine empathy, trusted expertise, and bold flexibility, always looking to do the right thing for our customers.

What will your day look like?

Your key responsibilities as the Head of IT Operations will include:

• Ensuring day to day service continues to meet or exceed the needs of our customer, both internally and externally
• Ensuring the availability, continuity, capacity, and security of our services is proactively managed
• Ensuring that Information Security risks are identified and effectively managed, that the required level of detection capability exists, and that response and recovery plans are defined, tested and constantly improved
• Drive a service excellence and ethos and a culture of continuous improvement across the teams, while fostering a positive culture where the team feel aligned and engaged
• Manage the Devops team to optimize throughput within the change space and ensure a seamless transition between the ‘Change’ and ‘Run’ capabilities
• Manage the supply chain to deliver the same excellent level of service and availability, continuity, capacity, and security.
• Demonstrate a constant awareness and a genuine hunger to leverage technology to improve the service to the customer along with enhanced
• Embedding a strong risk culture through keeping up to date with the relevant regulatory and wider frameworks and regulation

Are you the one for us?

• Driven by wanting to do deliver true service excellence.
• A real passion for technology and for the value it can deliver to customers and the business as a whole.
• A strong influencer and somebody who can ‘roll up their sleeves’ and get stuck in with the team, but can also connect with and mange diverse audiences
• Dependable; if you say you’ll do something, you do it.
• A good blend of technical acumen and the service excellence mindset
• Experience of building a team of mixed ability in a smaller, fast paced organisation
• Experience of managing. Broad range of suppliers
• Familiar with multiple delivery models – classic waterfall along with Agile/Devops/CI/CD approaches
• In depth understanding of security frameworks such as NIST and ISO 27001 etc
• A commitment to lifelong learning for yourself and your team

If this sounds like you, we would love to hear from you. Click Apply and submit your CV with a brief covering note explaining why you think you’re right for the role and your salary expectations.