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Head of IT Operations
We have an exciting opportunity for an experienced Head of IT Operations to join Hodge, Championing IT Service excellence to support the organisation’s growth strategy.
Live your life. Give back. Grow into the person and the expert you’re cut out to be.
The closing date for applications is 7th January 2022.
About Hodge
For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.
As Hodge continues to embark on its next chapter to scale, the Bank has already seen a large amount of growth both in terms of financial performance and colleagues. Our strategic vision is underpinned by our people and our investment in our colleagues. Our culture is what makes us special and ultimately what delivers our purpose to make a positive difference for our customers and communities.
Our aim is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.
The role
Hodge’s ambition is to become a truly customer-centric organisation. We’re looking for an experienced individual who can play a key role in helping us deliver world class customer service, by ensuring that our IT platforms and infrastructure continually meet the customer’s needs, along with the required level of resilience, in an environment where change is a constant.
Leading the IT Operations, Service Desk, Security operations, Service Improvement and Devops teams you will play a crucial role in achieving our ambition through ensuring that the day-to-day service for our external and internal customers meets or exceeds their requirements, ensuring regulatory compliance and effective risk prevention and support the change agenda in delivering a constant stream of new and enhanced capabilities, integrating IT operations seamlessly with our in house change teams and 3rd parties.
You will need to have a fantastic ability to lead a culture of service excellence and digital innovation while embodying our values of genuine empathy, trusted expertise, and bold flexibility, always looking to do the right thing for our customers.
What will your day look like?
Your key responsibilities as the Head of IT Operations will include:
Are you the one for us?
If this sounds like you, we would love to hear from you. Click Apply and submit your CV with a brief covering note explaining why you think you’re right for the role and your salary expectations.