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Jobs At Hodge
Closing Date:
8th of April 2022
Contract Details:
Working Hours:

We are a financial services business focused on the retail savings, commercial lending and specialist residential mortgage  markets.  With over 1,000 reviews we are ranked third place within a group of banks, rated as 4.7 out of 5. This puts us in the category of being an excellent service provider.

  • £24,000
  • Based in Cardiff City Centre operating in a Hybrid workspace.
  • 6 Month FTC
  • Full Time
  • 28 days Holiday with the option to buy more.
  • Subsidised Gym Membership.
  • Private Medical & Health Insurance
  • Extensive learning and development programme
  • Generous, personalised benefits package
  • Enhanced parental leave
  • Company pension contribution up to 15%
  • Flexible working options
  • Opportunities to get involved in our charity and community work

The Hodge Foundation, a charity supporting the welfare, medical, academic, and educational areas own 79% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We give back to our local and wider communities through various forms of fundraising and support, and we encourage our people to do the same. Our employees get to take four days off work to do something for good causes with our ‘Four to do More’ initiative.

These are some of the many charities, we are currently working with;

We have achieved significant growth over the last few years and have ambitious plans to expand further.

We have an opportunity in our rapidly expanding Operations Division for a retention specialist to join the Customer Retention Team, reporting to the Customer Retention Manager. You will help our customers and their advisors by providing expert knowledge on our range of residential mortgage products, with a focus on understanding client needs and providing exceptional customer service.

The successful candidate will work with customers and advisors providing excellent customer service that leads to customer retention. The team will deal with the admin of the role from start to finish completing all aspects, from proactively contacting the customer and advisor well in advance of the rate expiry.  You will answer any inbound enquiries externally/internally regarding the retention process.

Your key responsibilities will include:

  • Monitoring our retention and redemption rates.
  • Help the customer retention manager define Key Performance Indicators to monitor performance of retention activity.
  • Providing exceptional customer service that leads to customer loyalty and referrals.
  • Maintaining a high level of finance product knowledge.
  • Recognise, recommend and where appropriate implement improvements to retention process and procedures, to ensure retention targets and business competitiveness are maintained.
  • Ensure that all systems-based records are correctly maintained and management information in produced in a timely manner.

What we are looking for:

  • Educated to ‘A’ level standard or equivalent.
  • CeMAP/CeRER qualified or equivalent.
  • Experience in a similar role within financial services.
  • Previous experience with Intermediary Market
  • Excellent written and verbal communication skills
  • Strong influencing and negotiation skills
  • Self-motivated and enthusiastic


Please send your CV and a one page covering letter, shortlisted candidates will then be invited to attend an interview.

Please send your application using the ‘Apply Now’ button by 08th April 2022.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

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