Continuous Improvement Coach
Are you passionate about continuously improving the way Hodge serves customers?
Do you enjoy problem solving and are confident enough to challenge the barriers that create effort for our customers?
Are you a role model to your colleagues in Retail and seen as someone who represents the Hodge values every day?
Do you enjoy coaching and supporting your colleagues to further develop their skills to better serve customers?
The new Continuous Improvement Coach role could be for you.
We are recruiting a Continuous Improvement Coach for the Savings Team.
If successful, you will play a key role in coaching the team to provide great customer outcomes. You will also drive the continuous improvement of key processes, making sure that our processes are as simple and straightforward as possible, providing an excellent experience for the customer. You will also assist colleagues in managing any complaints through to resolution and in turn identifying & fixing the root cause.
The successful candidate will spend half their time conducting a Savings role and the other half providing in the moment coaching and development of the team. You will therefore need to be a role model for your colleagues, showing them what great looks like within their roles.
If so, please send a CV and a supporting one-page word document that describes