Chief Operations Officer – EXPIRED

• Full-time
• Permanent
• Competitive Salary
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave
• Company pension contribution up to 15%
• Flexible working options
• Opportunities to get involved in our charity and community work

Live your life. Give back. Grow into the person and the expert you’re cut out to be.

The closing date for applications is 31^st August 2021.

About Hodge

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

In order to continue to grow we have a clear focus on ensuring that we are operationally excellent. We understand that our operational teams are at the heart of our business and support our ambitious growth plans.  As Hodge continues to embark on its next chapter the Bank has already seen a large amount of growth both in terms of financial performance but importantly its colleagues. Our strategic vision is underpinned by our people and our investment in our colleagues. Our culture is what makes us special and ultimately what delivers our purpose to make a positive difference for our customers and communities.

Our aim is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

The role

Hodge’s ambition is to become a truly customer-centric organisation. We’re looking for an experienced individual who understands that the key in delivering our ambition of truly superb customer service is through our people. As we grow, we are looking for an individual that can lead high performing teams, play an important role in supporting and shaping our strategy with a keen eye on operational excellence.

Leading the operational teams at an Executive level, you will play a crucial role in achieving our ambition through supporting the strategy, continually finding new ways to improve our customer experience while maintaining operational excellence. Reporting directly into the CEO, you will have a strong ability to represent all areas of our operation, helping us grow safely and efficiently.

As our colleagues are what makes our customers’ experience, you will support in enabling the business to continue to build upon a culture where we embody our values of genuine empathy, trusted expertise and bold flexibility to always look to do the right thing for our colleagues and our customers.

What will your day look like?

Your key responsibilities as Chief Operations Officer will include:

• Defining and owning the development and delivery of an overarching operations strategy that supports our businesses.
• Providing strategic and operational input on a full range of operations decisions at an Executive level
• Ensuring first class customer experience
• Ensuring that we are resilient, and that customer impact is minimal
• Ensuring high levels of engagement throughout the business, helping to create an inspiring and empowered workplace where our people will thrive to their full potential
• Managing all operations activity
• Embedding a strong risk culture through keeping up to date with regulatory & legal changes as well as taking personal responsibility by holding a Senior Management Function through SMCR

Are you the one for us?

• Driven by wanting to do a great job for colleagues and customers.
• Inquisitive and like to ask if there’s a better way.
• A strong influencer with a proven track record in successfully taking colleagues through business changes.
• Dependable; if you say you’ll do something, you do it.
• A strong communicator who connects well with different audiences.
• Willing to empower and trust others to make the right decisions.
• A good listener who can read between the lines and take on board different perspectives.
• Committed to doing the right thing, even if it’s not an easy option.
• Collaborative and supportive of colleagues, but willing to speak up when things are not right.
• Empathetic and sensitive to the needs of others.
• Relentlessly ambitious and creative in finding solutions, even when they’re hard to find.
• Passionate and pro-active with strong commercial acumen.

If that sounds like you, we’d love you to get in touch. Submit your CV, along with a few paragraphs explaining why you think you’re right for the role.

Please make sure your email will arrive with us by 31^st August 2021.