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Jobs At Hodge
Closing Date:
4th of April 2022
Contract Details:
Working Hours:

Business Readiness Manager (Mortgages)

We are a financial services business focused on the retail savings, commercial lending and specialist residential mortgage  markets.  With over 1,000 reviews we are ranked third place within a group of banks, rated as 4.7 out of 5. This puts us in the category of being an excellent service provider.

  • Competitive Salary
  • Based in Cardiff City Centre operating in a Hybrid workspace.
  • Permanent
  • Full Time
  • 28 days Holiday with the option to buy more.
  • Subsidised Gym Membership.
  • Private Medical & Health Insurance
  • Extensive learning and development programme
  • Generous, personalised benefits package
  • Enhanced parental leave
  • Company pension contribution up to 15%
  • Flexible working options
  • Opportunities to get involved in our charity and community work

The Hodge Foundation, a charity supporting the welfare, medical, academic, and educational areas own 79% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.

We give back to our local and wider communities through various forms of fundraising and support, and we encourage our people to do the same. Our employees get to take four days off work to do something for good causes with our ‘Four to do More’ initiative.

These are some of the many charities, we are currently working with;

Hodge’s ambition is to become a truly customer-centric organisation and one that is driven through continuous improvement and learning, which is why we are looking to invest further in our business readiness capabilities.

We’re looking for a passionate, engaging and focused individual who is able to support delivery of the Bank’s change agenda; always ensuring business areas are ready to receive and evolve as we deploy new technologies and processes across the organisation.

Put simply, we need to make things easier for our customers and colleagues, which is why you’ll ideally have experience of supporting business improvements within financial services (ideally with a mortgage background).

Responsible for business readiness & reporting to the Senior Business Change & Implementation Manager, you’ll be used to managing competing priorities, influencing and building strong working relationships with both stakeholders and colleagues to ensure the business is a strong position to accept change & highly engaged throughout the delivery cycle. No day will be the same, so if you are looking for that next exciting challenge, look no further.

What will your day look like?

Every day will be different, although your key responsibilities as Business Readiness Manager will be:

  • Managing the Change Implementation Framework to ensure business readiness to accept change, ensuring process and training solutions are in place.
  • Ensuring teams understand the rationale and benefits of change you will create engagement, buy in and readiness to accept the change into business as usual processes.
  • Manage the business readiness roadmap with key business stakeholders & creating awareness of the roadmap across the business
  • Run regular and timely status review meetings with key stakeholders, influencing and driving decision making and ensuring documented outputs are in place.
  • Manage dependencies, costs and resources outlined in any investment business case.
  • Monitor any change post implementation, ensuring effective measurement of ROI.
  • Champion continuous improvement across the business & proactively seeking out opportunities to evolve.

Are you the one for us?

  • Driven by wanting to do a great job for colleagues and customers and thrive on a challenge.
  • Inquisitive & able to challenge positively to identify opportunities to improve and develop.
  • A strong influencer with a proven track record in successfully taking colleagues through business changes.
  • Dependable; if you say you’ll do something, you do it.
  • A strong communicator who connects well with different audiences.
  • Willing to empower and trust others to make the right decisions.
  • A good listener who can read between the lines and take on board different perspectives.
  • Committed to doing the right thing, even if it’s not an easy option.
  • Collaborative and supportive of colleagues, but willing to speak up when things are not right.
  • Empathetic and sensitive to the needs of others.
  • Relentlessly ambitious and creative in finding solutions, even when they’re hard to find.
  • Passionate and pro-active with strong commercial acumen.


Please send your CV and a one page covering letter, shortlisted candidates will then be invited to attend an interview.

Please send your application using the ‘Apply Now’ Button by 4th April 2022.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.

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