Business Change & Implementation Manager

About Hodge

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

Our purpose is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

The role

Hodge’s ambition is to become a truly customer-centric organisation and one that is driven through continuous improvement and learning, which is why we are looking to invest further in our change function across our operations.

We’re looking for a passionate, engaging and focused individual who is able to support delivery of the Bank’s change agenda; always ensuring the operational areas are ready to receive and evolve as we deploy new technologies and processes across the organisation. Put simply, we need to make things easier for our customers and colleagues, which is why you’ll ideally have proven experience in supporting change within financial services, and have experience supporting digital transformation programmes, ideally from within the Savings line of business.

Responsible for business readiness alongside the other Business Change & Implementation Manager, you’ll be used to managing multiple change agendas, whilst working alongside stakeholders and colleagues to ensure all change is delivered on time, within budget and with strong levels of engagement. No day will be the same, so if you are looking for that next exciting challenge, look no further.

What will your day look like?

Every day will be different, although your key responsibilities as Business Change & Implementation Manager will be.

• To be seen as the go-to person within Operations for all things change, whilst also acting as a Subject Matter Expert (SME) across the Savings line of business.
• Assess and develop appropriate project plans inclusive of time, cost and quality in partnership with key business stakeholders.
• Run regular and timely status review meetings with key stakeholders, ensuring documented outputs are in place
• Manage dependencies, costs and resources outlined in any investment business case.
• Effectively engage and ensure all front-line teams understand the rationale and benefits of change.
• Ensure the business is ready to accept the change being delivered, ensuring all processes, training solutions and assets are updated accordingly.
• Monitor any change post implementation, ensuring effective measurement of ROI.
• Champion continuous improvement across the operation.

Are you the one for us?

• Driven by wanting to do a great job for colleagues and customers and thrive on a challenge.
• Inquisitive and like to ask if there’s a better way.
• A strong influencer with a proven track record in successfully taking colleagues through business changes.
• Dependable; if you say you’ll do something, you do it.
• A strong communicator who connects well with different audiences.
• Willing to empower and trust others to make the right decisions.
• A good listener who can read between the lines and take on board different perspectives.
• Committed to doing the right thing, even if it’s not an easy option.
• Collaborative and supportive of colleagues, but willing to speak up when things are not right.
• Empathetic and sensitive to the needs of others.
• Relentlessly ambitious and creative in finding solutions, even when they’re hard to find.
• Passionate and pro-active with strong commercial acumen.

If that sounds like you, we’d love you to get in touch.  Click Apply and submit your CV with a brief covering note explaining why you think you’re right for the role and your salary expectations.