If you’re moving into long-term care and have a mortgage with us, we’re here to support you. What happens next will depend on whether your mortgage is in a single or joint name.

It’s worth noting we’d need to receive full redemption funds within 12 months of the date the last surviving customer goes into long term care or passes away.

We do understand however that this can take longer to achieve and will always work with you to have the mortgage redeemed.

You may also want to consider appointing a 3rd Party or Power of Attorney to handle your affairs during this time. Further information can be found here.

If you’ve missed a payment or think you might, we can help you. We know it can be hard to talk about your finances but we’re here to support you. Further information can be found here.

Where the last mortgage holder moves into Long Term Care when the mortgage is redeemed any Early Repayment Charges payable will no longer apply.

If you have any questions or need to talk things through, just give us a call – we’re here to help you take the next steps. Contact information can be found further down the page.

Joint mortgage

If you hold a joint mortgage, and one party is still living in the property then nothing will happen until that person moves into long term care or passes away. We will require written confirmation from the care home that you have taken up residency so we are able to update your account. No further actions are required as the mortgage obligations are retained by the remaining mortgage holder.

Single mortgage

After the last mortgage holder moves into long term care or passes away the mortgage becomes due for redemption. Usually, the outstanding balance is redeemed through the sale of the mortgaged property. On receipt of the full redemption funds, we discharge our interest in the property and it’s title at the Land Registry.

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Get in touch with our mortgages team

If you want to let us know that you are going into long term care, you can phone us on 0800 731 4076 or email us using the link below.

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