If you joined us as an offline customer (by phone, letter or email), you’ll need to register for online banking to submit your maturity instructions. We’ve made the move to online banking to give our customers a simple and secure way to manage their money, without needing to phone us. You can learn more about online banking here.
We’re not able to take maturity instructions over the phone, which means online banking is the best way for you to manage your account. Whether it’s reinvesting your money or withdrawing it to your nominated account, online banking has everything you need to manage your account at your fingertips. Read the FAQs below for more information if you don’t want to go online.
Register for online banking
To get started, visit the link below and follow the steps to register online. You’ll then be able to submit your maturity instructions online. If you still need help with the online process, you can call our customer services team on 0800 028 3746.
FAQs
Find out more about the account maturity process and registering for online banking.
Online banking is a safe and secure way to manage your money, with enhanced security measures to keep your money and information safe. If you’re worried about managing your money online, you can find more information on our ‘online banking page’ or in our ‘keeping safe’ hub.
If you don’t want to reinvest with us or use our online banking portal, you will need to select a new ISA provider and ask them to transfer your money from Hodge into your new account. If you were to withdraw your money from your Hodge ISA directly, you would lose your tax-free benefit.
We’re not able to take maturity instructions over the phone, which means online banking is the best way for you to manage your account. If your account is reaching maturity and you’re sure you don’t want to register for online banking, or you’re not able to use the system , you can phone us to start the process of closing your account and returning your money. This will differ depending on the type of product you have.
If you’re an offline customer, you can continue to have your statements sent by post until your account matures. After that, you’ll need to move online if you’d like to keep saving with Hodge.
Once online, everything you need to manage your account can be found in your online banking portal, including documents and statements. Online statements are convenient, secure and environmentally friendly.
To keep your personal details and your money safe and secure, our online banking system uses two factor authentication to help you securely log in. This means you need to have a mobile phone number, and a unique email address associated with your online banking account.
Yes, it’s simple and secure to register for online banking. Once logged in, you’ll be able to manage your account and submit your instructions. Click here to get started.
This means we only offer our services online, through our website and online banking portal. You can no longer manage your savings account offline – by phone, email or letter. We listened to customer feedback and made the move to be a fully online bank in 2024. This means we’re able to offer you more convenience, enhanced security and a better customer experience.
Don’t worry, you can still contact us by phone or email if you need support with your account.
