We’ve transitioned to an online-only bank, to give our customers a simple and secure way to manage their money, without needing to phone us. That means if you joined us by phone, letter or email rather than through an online application, you’ll need to register for online banking to manage your savings account. If you don’t want to register for online banking, we’ll need to close your account when it matures and return your money to you. You can learn more about online banking here.
Register for online banking
To get started, visit the link below and follow the steps to register online. You’ll then be able to submit your maturity instructions online. If you still need help with the online process, you can call our customer services team on 0800 028 3746.
If you don’t want to register online
We can’t service your account by phone or email, so if you’re sure you don’t want register for online banking, then it’s time to close your account. When your account is due for maturity, please call us to start the process of closing your account and returning the money. Alternatively, you can arrange to transfer your ISA to another provider.
FAQs
Find out more about the account maturity process and registering for online banking.
If you don’t want to go online, you’ll need to start the process of closing your account when it matures. To protect your ISA wrapper, you’ll need to select a new ISA provider and ask them to transfer your money from Hodge into your new account. If you were to withdraw your money from your Hodge ISA directly, you would lose your tax-free benefit.
If you don’t want to register for online banking with Hodge, the only option when your account matures is to close it. We can’t accept reinvestment instructions by phone, so online banking is the only way to manage your account. If you’re sure you don’t want to go online or can’t use the system, give us a call to begin the process of closing your account and returning your money.
If you’re an offline customer, you can only have your statements sent by post until your account matures. After that, you’ll need to move online if you’d like to keep saving with Hodge.
Once you’ve registered for online banking, everything you need to manage your account can be found in your online banking portal, including documents and statements. Online statements are convenient, secure and environmentally friendly.
If you need your statements or documents in a different format to make them accessible, please get in touch and we’ll do our best to support you.
To keep your personal details and money safe, our online banking system uses two-factor authentication. This requires you to have a mobile phone number and a unique email address associated with your online banking account.
Yes! It’s simple and secure to register for online banking. Once you’re logged in, you’ll be able to manage your account and submit your instructions. Click here to get started.
This means we offer all our services online through our website and online banking portal. You can no longer manage your savings account offline – by phone, email or letter. This shift is based on customer feedback and we made the move to be a fully online bank in 2024. This means we’re able to offer you more convenience, enhanced security and a better customer experience.
Don’t worry, you can still contact us by phone or email if you need support with your account.
Yes! Online banking is a safe and secure way to manage your money, with enhanced security measures to keep your money and information safe. If you’re worried about managing your money online, you can find more information on our ‘online banking page’ or in our ‘keeping safe’ hub.
