Mortgages help and support

Contact us and we will send you a certificate of interest for the tax year.

You’ll need to speak to an independent financial adviser to discuss the right option for you. If your mortgage is on the Standard Variable Rate (SVR), you can refix your interest rate at any time, as long as you have a minimum of two years remaining on your mortgage term.

Find out more here.

We’re committed to providing you with the best possible service. If you don’t think we’ve done that and would like to make a complaint, you can do so over the phone, by email or in writing. Find out more.

A Standard Variable Rate (SVR) mortgage means your payments can go up or down according to changes in interest rates which is determined by us. You won’t have any early repayment charges and you can overpay or redeem without penalty.

You can find the current Standard Variable Rate here.

Annual statements are produced on the anniversary of the start of your mortgage and sent to you by post.

You’ll need to contact us to change your details. You can email [email protected] or call our customer services team on 0800 731 4076. Our lines are open Monday – Friday 9am – 5pm.

There may be circumstances when you need to add or remove a borrower on your mortgage.

This is called a transfer of equity, and you must take advice to do this from a financial adviser or broker. They will be able to talk you through your options in detail and submit an application for you.

Your new mortgage deal takes effect as soon as the existing rate ends, as long as we receive a signed offer before the deadline outlined on your rate switch letter. If you’re currently on a Standard Variable Rate (SVR), we will switch the rates the month after we receive the signed offer, providing it’s returned before the deadline outlined. For more information, please call 0800 7314 076.

If you know what mortgage deal you want and are confident you don’t need financial advice, you can complete and return the form yourself.

If you don’t understand the details of your new mortgage deal, or you’re not sure which mortgage deal would be suitable for you, you can return to your original Independent Financial Adviser (IFA) or visit Find 27,000 IFAs, Financial Advisers, Mortgage Brokers, Accountants & Bookkeepers | Unbiased to find a new one.

An Independent Financial Adviser will look in detail at your current needs and circumstances to find the most suitable option for you.

By choosing to use an independent Financial Adviser you’ll be protected by the Financial Conduct Authority (FCA). If you choose not to take financial advice, you won’t get the same Financial Conduct Authority (FCA) protection you would get with an advised service.

We’ll write to you 90 days before your current mortgage deal comes to an end.

This will include an application form that you’ll need to sign and return. We’ll then issue a mortgage offer confirming details of your new mortgage deal and mortgage payments.

You’ll need to return the signed mortgage offer for the new mortgage deal to take effect. Alternatively, you can talk to your independent financial adviser to do this on your behalf.

You need to choose a mortgage deal from the same product family. This means that if you have a Resi Retire or Residential Interest Only mortgage with us, you need to choose another Resi Retire or Residential Interest Only mortgage.

There aren’t any legal or valuation fees and we don’t need to complete any credit or affordability checks. However, you’ll need to pay any product fee associated with the new deal and, once in place, new early repayment charges may apply.

If you don’t switch your mortgage to another fixed rate at the end of your previous fixed rate period, you’ll move onto our Standard Variable Rate (SVR). Your payments will increase and decrease in line with the changes to the Standard Variable Rate.

Find out more here.

Your bank or building society may make another attempt to collect the direct debit payment if the first one has failed to collect your mortgage payment. If this payment is collected you don’t need to do anything.

If the payment remains outstanding you can make a make a payment to us by bank transfer to the following details:

Payee Name: Hodge Bank
Sort Code: 30-67-64
Account number: 16607460
Payment ref: Your mortgage reference and surname

We’re not currently able to take payments over the phone.

If you or a loved one are moving into long term care, there’s a few things you’ll need to know if you hold a mortgage with Hodge. You can find all the information you need here.

No matter how prepared we are, dealing with death is anything but easy. We are here to help and support you, all the information you need can be found here.

All the information you need can be found here.

We understand it can be very difficult to talk to someone if you’re struggling to pay your mortgage but we’re here to help. If you’re struggling to pay your mortgage, please let us know as soon as possible, our friendly and experienced team can help you understand what options are available to you.
You can call us on 0800 138 9129 or email us at [email protected]. We’re here Monday – Friday 9am – 5pm (excluding Bank Holidays).

If your family member has passed away, please let us know as soon as possible. We’ll guide you through the next steps and exactly what we need to make the necessary changes to the account. Our team will take some details, ask for a copy of the death certificate and let you know what you need to do next. You can email us at [email protected] or call 0800 731 4076.

Stamp duty is a tax the buyer pays for acquiring or selling a UK property or land, and is based on percentages. The amount you pay on stamp duty will depend on the value of the property you buy, whether it’s your first time on the property ladder and whether you intend to live in the property or rent it out. Stamp duty thresholds differ across the UK and are dependent on the tax band of the property. Your financial adviser can advise on stamp duty thresholds and guide you on how much you’re expected to pay based on the number of properties you have and the value of them.

Securing a mortgage with us will depend on your personal circumstances and the property you want to mortgage. We recommend you speak to a financial adviser to get specialist mortgage advice and to discuss your options if you have bad credit.

There are things you can do to improve your credit rating such as reviewing your credit reports, making sure you don’t miss any payments and keeping balances low on credit cards. Visit Money Helper to find out more.

Yes, it’s essential to obtain financial advice before applying as it’s important to consider all options on the market. You should also consider any benefits and grants which may be available to you.

Paying interest on your mortgage could impact the income needed to fund your retirement. We encourage you to discuss retirement plans with your independent financial adviser to make sure you can still afford your mortgage, even if your circumstances change.

Hodge is a responsible mortgage lender, so if your circumstances change then please contact us to find out the best way forward. Our mortgages for over 50s are portable, which means they can be transferred with a house move if you wish to move or downsize. As the borrower, you’ll be responsible for the cost of transferring your mortgage, and your new home must form suitable security for the loan.

If your marital status changes, we can accommodate this too.

We review the Standard Variable Rate regularly. The standard variable rate may change to reflect changes in the Bank of England base rate or due to our funding or administration costs, economic effects and the impact of new laws or regulations. If it changes, we’ll always give you reasonable notice as to how this will affect your repayments, if at all.

Borrowing up to 85% is available on repayment or 75% on interest only subject to affordability.

The final amount we’ll lend is based on our assessment of your ability to afford the loan. We’ll look at employment income (including self-employed) and retirement income that’s currently being paid or is forecast to be paid upon retirement. We’ll also look at outgoings including any loans or financial commitments already in place.

As a responsible lender, we provide mortgages that are affordable now and in the future. For the Resi Retire mortgage, it’s essential the repayment strategy offers you sufficient funds to repay the loan at the end of the term. This is why consulting with an independent financial adviser is important before deciding which mortgage product is best for your circumstances.

Yes. If you have one of our residential mortgages, Resi Retire, RIO or Holiday Let, you will make monthly payments to pay the interest each month. As you are only paying off the interest and not the capital balance you will have to repay the full mortgage amount at the end of your term. If you are a RIO customer, your mortgage term ends when you pass away or go into long term care.

The Resi Retire product is a mortgage that runs either, into, or during retirement.  You determine the length of the loan and the repayment method. This can be repayment or interest only. The RIO mortgage is also an interest only residential mortgage, available from age 50, but it has no end date. The mortgage is repaid when the last surviving customer moves into long term care or passes away.

We transfer funds to your solicitor the day before completion in readiness for completion the following day. Your solicitor should provide 5 days’ notice for completion and 10 days if a new build property and a reinspection applies.

Unfortunately, we can’t take payments online, but you can pay by bank transfer or cheque. Please contact us by email at [email protected] or call us on 0800 731 407 and we’ll confirm our account details for you.

The length of time it takes for your mortgage application to complete will depend on your individual circumstances. The average application takes 12 weeks from start to finish but this can change depending on the work involved. Your independent financial adviser will be able to keep you up to date through the process.

If you are a solicitor looking to request a redemption statement, please fill out this online form.

You can take out our mortgages either on your own or with someone else. We look at a wide range of income types (like pension, investments, and rental) and your independent financial adviser will be able to help you decide the best course of action. We look at all applications on a case-by-case basis and try to be as flexible as possible.

If you’d like to make a withdrawal, you can email [email protected], call us on 0800 731 4076 or write to Customer Services, Hodge, One Central Square , Cardiff, CF10 1FS. 

Once we receive your request for a withdrawal, we’ll send you an offer letter. You can then accept this and let us know by email, phone or post. Once you’ve let us know that you’re happy to go ahead, we’ll send the money to your chosen bank account within 3-5 working days. 

We will be removing this facility for equity release mortgages on 19th May 2025. We’ll be in contact with you if you’re affected. 

If your family member has passed away, please let us know as soon as possible. We’ll guide you through the next steps and exactly what we need to make the necessary changes to the account.

Our team will take some details, ask for a copy of the death certificate and let you know what you need to do next. You can email us at [email protected] or call 0800 731 4076.

Eligibility varies by product.

You can learn more by visiting our product pages or speaking to an independent financial adviser.

If you’d like to borrow additional funds, the first step is to speak to an independent financial adviser who’ll look into it and advise you of the best options. They can then apply for this on your behalf.

You can contact us anytime for a redemption quote. Depending on the type of mortgage you have and how long you’ve held it you maybe subject to early repayment fees.

If you’d like to pay off your mortgage early, your early repayment charges will depend on your circumstances.

If you hold an equity release mortgage you might find our early repayment charge factsheet useful. You can find it at hodgebank.co.uk/erc

If you have a residential mortgage you may benefit from the Hodge Early Repayment promise. You don’t have to be downsizing to benefit from the Hodge Early Repayment Promise. If you sell your home, pay off your mortgage completely and move out, we’ll waive your early repayment charges – giving you one less thing to worry about. You might be buying a bigger property, moving in with someone else or retiring abroad – it doesn’t matter. As long as you’re paying off your mortgage in full and moving out of your home, you won’t pay any early repayment charges. If you have a life time mortgage, equity release product or took your residential mortgage after December 2020, you can also call us on 0800 731 4076 to discuss early repayment with one of our experts.

If you have a Resi Retire (50+), RIO or Retirement mortgage taken before December 2020, please call 0800 289 358 to discuss your early repayment.

Porting your mortgage to a new home takes 12 weeks on average from start to finish. This will vary depending on your circumstances.

Yes, you must apply to borrow more money through an Independent Financial Adviser. It doesn’t need to be the same adviser who set up your original mortgage. You can find an adviser at www.unbiased.com

You may be able to move your mortgage to your new home (this is known as porting). You’ll need to complete our moving home application form. Our Property Underwriters will then review the new property (meaning you’ll need another survey on it) to check that it’s acceptable. If you have any questions about moving home email [email protected] or call us on 0800 731 4076.

We will apply the payment to your mortgage account 24 hours after we receive it, and we will contact you to tell you we’ve received the payment.

If you’ve repaid your mortgage in full, we will contact the Land Registry to discharge our interest in your property.

You’re able to pay an additional 10% of your mortgage balance each year without penalty using the flexible repayment option. You can make up to 12 overpayments each year as long as you stay within the maximum overpayment limit. If you choose to use this option, then you can make payments by bank transfer.

You’re not able to increase your direct debit to use your flexible repayment option but you can set up your own standing order for us to receive this additional payment on the same day as your direct debit mortgage payment. It’s important to note that if you choose to set up a standing order the total amount paid in a 12-month period can’t exceed your 10% allowance or more than 12 payments each year.

Your first payment will be taken on your chosen payment day of the following month. You’ll notice an increase in the first payment as it will include charges for the period between the completion of the plan and the first payment date.

This varies depending on what part of the month your mortgage completes as we need time to set up your direct debit. If you complete early in the month, then your first payment is likely to be due the following month. If you complete in the latter half of the month, then your first payment may not be collected the following month but the month after that. It’s important to note that your first payment will be higher as an element of this payment will include accrued interest. You’ll receive a welcome letter shortly after completion which will explain how accrual works and when your first payment is due.

Yes. To change your bank details you’ll need to complete a new direct debit mandate. You can download this here. We’re unable to change bank details until the first payment has been taken following completion of your mortgage.

We’ll need more than 10 working days’ notice before your next payment date to make changes to your bank details.

We can’t accept monthly payments from business bank accounts, that includes Limited Company or Sole Trader accounts.

Residential and Holiday Let mortgage release and lifetime mortgage redemption statements are valid for until the end of the month in which they were produced. 14 days from the date generated. Residential and holiday let mortgage redemption statements are valid for one month. Any payments received between the date the statement is created and redemption occurring may will not be taken into account on your statement.

You can contact us anytime for a redemption quote. Depending on the type of mortgage you have and how long you’ve held it you maybe subject to early repayment fees.

We’re not currently able to take payments over the phone. You can make payments by bank transfer. Please email [email protected] or call us on 0800 731 4076 and we’ll confirm the details. Alternatively, you can send a cheque to Customer Services, Hodge, One Central Square, Cardiff, CF10 1FS. Please include your reference number.

If you’d like to make additional payments, such as direct debit and overpayments. You can do so by bank transfer to the following details:

Payee Name: Hodge Bank
Sort Code: 30-67-64
Account number: 19155360
Payment ref: Your mortgage reference and surname

We’re not currently able to take payments over the phone.

You’re able to pay an additional 10% of your mortgage balance each year without penalty using the flexible repayment option. You can make up to 12 overpayments each year as long as you stay within the maximum overpayment limit. If you choose to use this option, then you can make payments by bank transfer.

When making overpayments, we may ask you to evidence the source of funds in order to comply with anti-money laundering regulations. This may be in the form of a bank statement that will help us identify where the money has come from.

Before you make any overpayments, please call us on 0800 138 9129 or email us at [email protected]. We’re here Monday – Friday 9am – 5pm (excluding Bank Holidays).

In any one year, starting from the day your mortgage started, you can pay up to 10% of the capital borrowed (up to a maximum of 12 payments) on top of your normal monthly payments.

If you’d like to pay off your mortgage early, your early repayment charges will depend on your circumstances.

If you’ve got an existing mortgage with us and are thinking of selling your home, check your Mortgage Offer Document or your Mortgage Terms and Conditions or get in touch with us to check if the Early Repayment Promise applies to you. You can email us at [email protected] or call 0800 731 4076.

If your mortgage qualifies for the our Early Repayment Promise, if you sell your home, pay off your mortgage completely and move out, we’ll waive your early repayment charges – giving you one less thing to worry about. You might be buying a bigger property, moving in with someone else or retiring abroad – it doesn’t matter. As long as you’re paying off your mortgage in full and moving out of your home, you won’t pay any early repayment charges.

If Early Repayment Promise applies to your mortgage, you don’t have to be downsizing to benefit from the Hodge Early Repayment Promise. You might be buying a bigger property, moving in with someone else, or retiring abroad – it doesn’t matter. As long as you’re paying off your mortgage in full and moving out of your home, you won’t pay any Early Repayment Charges.

There’ll be a no negative equity guarantee in place. This means,  provided you’ve complied with the terms of this guarantee.

• When you move into long term care or pass away, if the value of your home isn’t enough to repay in full the amount you borrowed, you won’t be liable for the difference.
• If you’ve exercised the Interest Roll-up  Option then move into long term care or pass away, if the value of your home isn’t enough to repay the mortgage and rolled-up interest you won’t be liable for the difference.

The No Negative Equity Guarantee doesn’t apply if you repay your mortgage early, if your home hasn’t been kept in a good state of repair or if it wasn’t sold at its fair market price.
Hodge may instruct an independent valuation of your home at the time of sale to determine if this is the case. The full terms of this guarantee are set out in our Terms and Conditions. There’s no charge for this guarantee.

Yes. You will make payments on the remaining part you haven’t rolled up. To find out more about this option please email [email protected] or call us on 0800 731 4076.

The mortgage is lifetime mortgage which means it’s repaid when the last named person on the mortgage either goes into long term care or passes away.

Yes, you can repay your mortgage, in part or in full, at any time. As the roll up will be on standard variable rate no early repayment charges will apply.

You can’t revert back to payments once you’ve opted to roll up.

No, but if your circumstances have changed then there may be more suitable products available where advice would be a more suitable option. You can find an adviser at unbiased.co.uk

You must be age 80 or over. If it’s a joint mortgage then the youngest applicant must be age 80 or over. You must also have held your mortgage for a minimum of five years. Both elements have to apply for you to be able to roll up.