Helping our customers

Hodge has been working for more than 50 years to improve the lives of our customers. We work to create products that help them build a secure financial future.

Hodge. There for the moments that matter.

Our customers trust us because we’re experts in the specialist markets we serve. Our products are always created with the customers who’ll use them in mind, so they’re as simple and straightforward as possible.

From saving for the big things, arranging a mortgage on your family home or finding a place for your portfolio of buy-to-let mortgages, Hodge is there to help.

Each case and customer is unique and when you speak to the team at Hodge, we do all we can to understand you and your needs.

 

Our values

The unique qualities we embody to fulfil our purpose

Trusted expertise

We use our 55 years of experience to take care of customers and each other, never shying away from complexity.

Genuine empathy

We put ourselves in others’ shoes because we care about them. Even when it means going the extra mile, we are sincere in our desire to listen and help.

Bold flexibility

We’re always looking ahead to find new ways to make life better for people. We take on challenges and we do our best to always find a way.

What are our customers saying?

We encourage customers to leave us honest reviews on trust pilot, and we pride ourselves in replying to each one to show our appreciation or to resolve any problems the customer is having.

 

Trustpilot

Vulnerable customers

The FCA report that over 50% of adults have displayed a vulnerable characteristic since the start of the pandemic. These could be poor health, such as cognitive impairment, life events such as new caring responsibilities, low resilience to cope with financial or emotional shocks and low capability, such as poor literacy or numeracy skills.

All our employees receive training in how to identify and respond to customer vulnerabilities an can offer support, with the customers’ consent. Whatever the vulnerability may be, we are here to help all our customers.

Financial Abuse Code of Practice

Hodge adheres to the Financial Abuse Code of Practice. You can find our statement on Hodge’s commitment to this here.

Handling Complaints

Hodge always aims to give our customers the best possible service but if you feel we fall short for any reason, please get in touch so we can help resolve the issue. Our making a complaint page has all the information you’ll need to help you get in touch.

 

 

 

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