Service Desk Analyst
Location : Cardiff
Salary : Competitive and benefits
We are looking for a Service Desk Analyst to join our busy IT Service Delivery team. This is a great opportunity for someone looking to start a career in IT and work with some of the latest technologies in a dynamic working environment.
Reporting to the Service Desk Lead, you’ll provide 1st line support to the business and be the primary point of contact for IT related issues. A good communicator with all levels of the business, high levels of customer service and willingness to learn. You will be a strong team player with a pro-active and problem-solving approach to your work.
Acting as the initial point of contact for all IT Service and related requests, you will be resolving the requests in a timely and efficient manner to ensure that the wider business and user needs are met.
Challenge things that you think could be done better. Live by the spirit of continuous improvement and use Service Desk statistics to identify actions to improve IT service delivery and efficiency. Help identify employee training needs, advising relevant line managers appropriately.
If so, please click the button above and follow the process. Tell us why you should be considered for the role and what you would bring to it. Shortlisted candidates will be invited to attend a follow up interview at a date to be confirmed.