Service Desk Analyst – EXPIRED

• Full-time
• Permanent
• Competitive Salary
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave
• Company pension contribution up to 15%
• Flexible working options – at home, in the office, blended
• Opportunities to get involved in our charity and community work

It’s all about ensuring we deliver for our customers, colleagues and company.

The closing date for applications is 11th February 2022.

About Hodge

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.

Our purpose is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.

Hodge Bank is based in the heart of Cardiff city centre and provides Mortgages, Savings and Commercial Lending products across the group. We offer a generous benefits package, which includes agile and smart working, a competitive annual bonus and a sector leading Hodge pension. We are developing a reputation as an employer of choice in Wales and the South West.

The Role

We are looking for a Service Desk Analyst to join our busy IT Service Delivery team. This is a great opportunity for someone looking to start a career in IT and work with some of the latest technologies in a dynamic working environment.

Reporting to the Service Desk Lead, you’ll provide 1st line support to the business and be the primary point of contact for IT related issues. Acting as the initial point of contact for all IT Service and related requests, you will be resolving the requests in a timely and efficient manner to ensure that the wider business and user needs are met.

What will your day look like?

Your key responsibilities as Service Desk Analyst will include:

• Provide first line Service Desk support via telephone and Jira Service desk to resolve issues, escalating where necessary to the Service Desk Engineers
• Identify and resolve issues in a timely manner and with minimal impact to the user, instructing third parties as appropriate
• Configuration of Desktops, Laptops and Mobile devices. Arrange repair of equipment where necessary
• Create new users, amend permissions and disable accounts as required
• Maintain the company IT asset register
• Maintain an up-to-date, thorough knowledge and understanding of the Group IT systems and processes

Are you the one for us?

The successful candidate will be a good communicator with all levels of the business, be able to provide high levels of customer service and have a willingness to learn.

You will be a strong team player with a pro-active and problem-solving approach to your work.

You will challenge things that you think could be done better, live by the spirit of continuous improvement and use Service Desk statistics to identify actions to improve IT service delivery and efficiency.

If this sounds like you, we would love to hear from you. Click the ‘apply now’ button and submit a copy of your CV.