Property Sales Administrator

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage markets. The company is unique in that it is 79% owned by the Hodge Foundation, a charity established in 1962 that awards grants to registered charities and is funded by the profits from Hodge.

Hodge is excited to offer a 12-month placement within our Property team. The role is to provide  professional, customer focused property sales administration service to all potential or existing Hodge Bank customers including intermediaries, plan-holders (or their representatives) and any other third parties as directed by the Customer Care Manager or Property Sales Team Leader. Provide thorough evidence of core behaviours (accessible, trustworthy, responsive, fair and ethical).

Responsibilities:

• Undertake property sales administration on behalf of  Hodge Bank in accordance with defined sales procedures.
• Keep the Property Sales team departmental workflow up to date and record the completion of each new piece of work promptly.
• Produce weekly and monthly MI. to support the Head of Mortgage Servicing, Customer Care Manager and the Property Sales Team Leader along with other internal stakeholders.
• To provide administration support for Property Sales regarding notifications, marketing, sales and completions, ensuring casework is prepared in a timely manner, is presented in correct format/structure to enable efficient processing
• Provide administration support for mortgage redemption cases where they have been referred to the Property Sales Department, including undertaking preliminary market research, liaising with customers, intermediaries, solicitors and estate agents as required.

What do we need from you?

• Experience in customer service and general administration.

Don’t miss out on the chance to gain invaluable experience and build a solid foundation for a successful future in finance. Apply now!

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.