Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage markets.
The role’s responsibility is to assist the Retail function in assessing and managing its ongoing Conduct and Operational risks. Ensuring that a robust compliance and risk culture is in place within Hodge by providing ongoing advice and support. Act as a primary support to the Retail business and be the primary point of contact for Conduct and Operational Risk queries. This is a first line role within the Customer Compliance team.
Essential:
- Previous experience in financial services in a Compliance/Risk role
- Educated to A level standard or equivalent qualification
Responsibilities:
- Assist the business units within Retail in identifying and managing their risk, with a focus on Conduct and Operational Risk.
- Assist business units in identifying the controls they have in place to mitigate identified risks, and identify any control gaps that need addressing. Support business units owners to develop controls and embed a strong risk management culture; challenging and escalating where appropriate.
- Work with second line risk to ensure retail risks are monitored and managed in line with group requirements.
- Hold regular meetings with risk owners to ensure risks, internal controls and, where appropriate, risk acceptance decisions are regularly reviewed. Support business units with the maintenance and ongoing management of their risk registers.
- Provide an outward and forward-looking perspective to assist Retail leadership to recognise and understand external and emerging risks and the potential impact.
- Collate, analyse and prepare risk data for Internal Board committees and follow up on any issues identified.
- Provide oversight of Loss and Near Misses identified within Retail. Ensuring that where something has gone wrong, customers are treated fairly and where applicable, preventative controls are implemented.
- Provide training to Retail on relevant risk processes or procedures.
- Act as secretary for the Conduct Risk Committee and Operational Risk Committee, taking minutes, collating papers and monitoring actions.
- Maintain good knowledge and understanding of all relevant departmental policies and procedures relevant to the role, being compliant with these policies and procedures at all times. Report to the First Line Compliance Manager any areas of non-compliance or concern that are identified in the course of day-to-day duties.
- Assist the Head of Customer Compliance in promoting good governance practices within Hodge.
General
- Comply with all company policies and procedures and legislative and regulatory requirements, including, but not exhaustively, those related to GDPR, Money Laundering, Health & Safety, PRA/FCA regulations, employment and other legislative requirements (as applicable).
- Undertake any other reasonable tasks as and when requested by senior management.
- Develop and maintain an up-to-date knowledge of Compliance & Risk regulatory and legislative information related to products/services (e.g. PRA/FCA rules, Data Protection, Money Laundering, etc.), as advised by line management.
- Support the risk culture of the organisation by taking personal responsibility for identifying and managing risks.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.
Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.
ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.
