Dynamics Technical Lead – EXPIRED

Dynamics Technical Lead

Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage markets. The company is unique in that it is 79% owned by the Hodge Foundation, a charity established in 1962 that awards grants to registered charities and is funded by the profits from Hodge.

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA, as we are 79% owned by a charity, the Hodge Foundation.

We are looking for a Dynamics Technical Lead to oversee and manage changes to a Microsoft Dynamics Customer Relationship Management system and associated Power Platform tools.

This will involve developing new features to support Business Process needs. You will act as the technical owner of the Dynamics / Power platform and be aware of its uses within the Business. You will work with business product owners and analysts to understand business needs and translate these into functionality within our Dynamics instances.

Key responsibilities will include:

• Being aware of the functionality being provided by the Dynamics CRM / Power platforms at present.
• Implementing requested changes to the platforms to support business use cases.
• Working with a Business Analyst to understand and shape requirements based on the technical options available with Microsoft Dynamics and Power platform.
• Communicate with Hodges Support service desk to support system problems.
• On occasion, work with in-house development teams to support integration with Hodge software and Dynamics
• Configuration of the Dynamics CRM / Power platforms such as, adding and maintaining forms and entities, business process flows and task management.
• On occasion, oversee work conducted by third party companies on the Dynamics / Power platform and ensure system interfaces align with agreed principles and standards.
• Understand and maintain all relevant documentation on project work undertaken.
• Support deployment of Dynamics / Power platform changes between environments (Sandbox, User Acceptance Test, Production)

What we need from you:

• Previous experience in commercial Microsoft Dynamics integration and Power Platform
• Experience configuring a Dynamics Instance to a company’s specification
• Experience building features into a Dynamics Instance and using Power Platforms (e.g. Power Apps, Power Automate, Power Pages, Power Virtual Agents)
• Experience working from requirements provided by a business stakeholder.
• Understanding of CRM and Marketing capabilities of the Microsoft Dynamics product.
• Deep knowledge of the Microsoft Dynamics / Power Platforms
• Attention to detail with excellent written and verbal communication skills.
• Analytical and methodical thinking
• Pro-active problems solving attitude
• Motivated and enthusiastic

In return we offer:

• Based in Cardiff City Centre or remote operating in a highly flexible Hybrid workspace.
• Private Medical & Health Insurance
• 28 days Holiday with the option to buy more.
• Subsidised Gym Membership.
• Extensive learning and development programme
• Generous, personalised benefits package
• Company pension contribution up to 15%
• 4 days on top of annual leave for community and charity work
• Flexible working options

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.