Customer Service Representative
It’s all about ensuring we deliver for our customers, colleagues and company.
The closing date for applications is 18th November 2021.
For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.
Our purpose is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.
Customer Service Representatives
We are looking for people to join our growing customer operations team at Hodge during a time of exciting transformation and growth. If you share our belief that our job is to make ourselves easy to do business with, then we’d love to speak to you about roles in our Customer Service team.
Hodge Bank is based in the heart of Cardiff City Centre and as part of our operations team, successful candidates will provide customer service and support to our Operations department.
Are you passionate about delivering effortless customer service?
Do you want to develop a career within a growing operations team where you get rewarded for learning new skills and developing yourself in role?
Are you curious by nature and are comfortable challenging the way things are done and the processes that we follow?
Do you want to work for a company who makes a difference in the local community that we work in?
If you’ve worked in operations or call centres in the past, then great. If you haven’t, that’s fine as well! We want people who are passionate about customers, so if you have the right attitude, we can teach you the other skills that you will need. You will also be working for a business with an incredible pension and strong benefits package.
Interested? Please submit your CV within our recruitment portal. The successful candidates will be invited to attend an interview where we can get to know you a little better and for you to decide whether we’re right for you.
Equality & Diversity
Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.