Customer Service Mortgage Representatives
We are a financial services business focused on the retail savings, commercial lending and specialist residential mortgage markets. With over 1,000 reviews we are ranked third place within a group of banks, rated as 4.7 out of 5. This puts us in the category of being an excellent service provider.
The Hodge Foundation, a charity supporting the welfare, medical, academic, and educational areas own 79% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.
We give back to our local and wider communities through various forms of fundraising and support, and we encourage our people to do the same. Our employees get to take four days off work to do something for good causes with our ‘Four to do More’ initiative.
These are some of the many charities, we are currently working with;
We have achieved significant growth over the last few years and have ambitious plans to expand further.
We have an exciting opportunity in our expanding Operations Division for motivated Customer Service Representatives to be the voice of the Hodge brand in all interactions with our Mortgage customers. As a Mortgage Customer Service Representative, you’ll be part of a team supporting our customers with post completion enquiries via the telephone as well as emails/letter.
Your key responsibilities will include:
In return you’ll be asked to work 35 hours per week, predominantly between 9am-5pm Monday – Friday. We’ll pay you £20,500 moving to £21,000 on completion of probation. Other benefits include an annual award based on company performance, a generous, personalised benefits package, Company pension contribution up to 15% and 28 days holidays (plus bank holidays).
This is a hybrid role, meaning you will be expected to work a mixture of at home and in the office during your employment. If working remotely is new to you, don’t worry, we’ll give you the support and equipment you need to get step up, including a company laptop. In return we ask that you have a suitable environment to work that allows you to focus on our customers without distraction and a consistent internet connection (download speed – 10 mbps; upload speed – 3mbps).
So, if this sounds right up your street, we would love for you to come and join our team.
Please submit your CV within our recruitment portal by 01st June 2022. Shortlisted candidates will be invited to attend an interview where we can get to know you a little better and for you to decide whether we’re right for you.
Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.
ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.