Doing the right thing is what we aim to do at Hodge. We are a financial services business focused on the retail savings, commercial lending and retirement markets. The Hodge Foundation, a charity supporting the welfare, medical, academic and educational areas own 79% of our business. This drives us, knowing that by helping our customers to achieve their goals, we are also helping good causes that are important to us.
We have achieved significant growth over the last few years and have exciting plans to expand further.
Salary: £Competitive + benefits
We are seeking a professional with knowledge of servicing across mortgages and savings, who is passionate about delivering first class customer service to lead our Customer Care and Property team.
The role holder will report directly into our Head of Servicing and will be vital in contributing to the strategic direction of the Customer Care and Property function. The successful candidate will be responsible for inspiring and motivating both the Customer Care and Property Sales Teams to ensure key service levels are achieved while always providing outstanding customer service.
Your key responsibilities will include:
Candidates must be able to understand and maintain good knowledge of all relevant Groupwide and departmental policies, ensuring compliance with these policies and procedures at all times.
The ability to build to inspire, lead and motivate individuals and teams, building strong and collaborative working relationships is essential, along with strong communication and effective reporting skills.
This is a role which requires Certification under the Senior Manager and Certification Regime therefore, the successful candidate will need to take personal responsibility for identifying and managing risks across the Customer Care and Property Teams functions. Previous experience within a similar role or in financial services is a key requirement for this role.