Customer Care Consultant (6 Month FTC)
It’s all about ensuring we deliver for our customers, colleagues and company.
The closing date for applications is 7th December 2021.
For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA as we are 79% owned by a charity, the Hodge Foundation.
Our purpose is to open financial possibilities where options seem limited. Helping a family get a mortgage, saving for that dream or investing in or developing property. All of our customers get much more than just products: we give them simple solutions and support when they need it most.
Hodge Bank is based in the heart of Cardiff city centre and provides Mortgages, Savings, Annuities and Commercial Lending products across the group. We offer a generous benefits package, which includes agile and smart working, a competitive annual bonus and a sector leading Hodge pension. We are developing a reputation as an employer of choice in Wales and the South West.
What we are looking for:
Are you passionate about providing excellent customer service?
Are you looking to join an exciting fast paced team, who are looking to set new standards for customer experience within our sector?
Are you someone that can work well with other teams to ensure that our high standards of service are met for our customers and brokers?
Are you a strong communicator who can have clear, honest and sometimes challenging conversations with our customers?
Then we may have the perfect role for you…we are looking to recruit Customer Care Consultants to join our new Customer Care Team and be a part of our ambitious strategy.
We are looking for Customer Care Consultants to help our customers and their advisors negotiate critical events during the lifetime of their mortgage by finding the right solutions. You will have excellent attention to detail and communication skills in order to effectively provide outstanding customer service.
What does a typical day in the role look like?
Working under the guidance of the Customer Care Team Leader, you will work sensitively with customers and/or their representatives to agree and apply solutions to some of the financial challenges we all face during the lifetime of our mortgage. We’ll protect the vulnerable by applying solutions which reflect regulation and our values. You will support our Mid Term Mortgage Specialists by applying agreed repayment solutions to Hodge mortgage accounts and work with our customer to ensure those solutions achieve the best outcomes for both the customer and Hodge.
Please send your CV and a one page covering letter, shortlisted candidates will then be invited to attend an interview. Please make sure your application will arrive with us by 7th December 2021.
Equality & Diversity
Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.