Application Support Engineer – EXPIRED

Application Support Engineer

Hodge are a financial services business focused on the commercial lending, savings and specialist residential mortgage markets. Working at Hodge is about making a difference. That starts with our purpose: we make life better for customers and society in the moments that matter.

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA, as we are 79% owned by a charity, the Hodge Foundation.

We have achieved significant growth over the last few years and have ambitious plans to expand further.

We have a new opportunity in our Information Services departing reporting to the Service Management & Improvement Lead, This exciting role will be responsible for identifying opportunities throughout the business where technology would make a positive impact, and then partnering with multiple business areas to ensure those benefits are realised.

Are you the one for us?

• At least 12 months experience of working in Service Desk or Service Delivery role
• Experience of supporting IT Applications
• Knowledge of Agile methodologies
• Experience of working with non-technical colleagues on projects

Key responsibilities will include:

• Business partnering the areas to establish relationships and act as a “Trusted Advisor”
• Identify business and technology opportunities, developing solution concepts and business cases for new technological investments
• Identify and record potential problems through trend analysis and monitoring, taking preventative action where possible
• Take ownership of existing problems and manage them through to root cause fix.
• Manage small / medium sized projects independently and contribute to larger projects and change initiatives
• Mentor and train other members in Service Delivery where possible
• Act as third line support for the key internal business applications
• Embed Continuous Improvement practices into all elements of work undertaken and encourage contributions from others across Service Delivery teams.
• Pro-actively look for opportunities to improve processes through improved process steps, knowledge sharing and automation of tasks and reporting.

You will have:

• Previous experience in financial services sector
• Knowledge of cloud technologies provision and server management
• Knowledge and experience Service Transition processes
• Knowledge of best practice and supporting tools for Service Desk and Continuous Service Improvement

In return we offer:

• Salary up to £35,000
• Based in Cardiff City Centre operating in a highly flexible Hybrid workspace.
• 28 days Holiday with the option to buy more.
• Subsidised Gym Membership.
• Private Medical & Health Insurance
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave – Up to 20 weeks paid Maternity AND Paternity leave
• Company pension contribution up to 15%
• 4 days on top of annual leave for community and charity work
• Flexible working options

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements. Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognise the value a diverse workforce brings to an organisation. ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.