Account Opening Team Leader – EXPIRED

Account Opening Team Leader

Hodge are a financial services business focused on the retail savings, commercial lending and specialist residential mortgage  markets.  Working at Hodge is about making a difference. That starts with our purpose: we make life better for customers and society in the moments that matter.

For over 50 years, we’ve shared the same simple mission: to really make a positive difference for our customers and communities. This ethos is in our DNA, as we are 79% owned by a charity, the Hodge Foundation.

The thing that sets us up to succeed with that mission is our people. We are so proud to have exceptional colleagues at Hodge, and we look to develop and invest in our people through their careers. Hodge is at its best when we enable our people to be their best!

We have achieved significant growth over the last few years and have ambitious plans to expand further.

Live your life. Give back. Grow into the person and the expert you’re cut out to be.

The role

Hodge’s ambition is to become a truly customer-centric organisation. We’re looking for an experienced individual who will play a vital role in the day to day management and development of Hodge’s Savings Account Opening Team. Reporting into the Managing Director of our Savings department.

What will your day look like?

Your key responsibilities as Account Opening Team Leader will include:

• Play an active role in the shaping and achievement of the Savings service strategy. You will also be responsible for challenging and proposing solutions to any gaps in the strategy that create high effort experiences for our customers.
• Work with your team to develop a smart working approach to being available for our customers. You will develop clear resource plans that enable your colleagues to get a good work / life balance but ensure that you deliver to our agreed speed to answer targets at all intervals of the working week.
• Create a highly engaged and motivated team with a strong emphasis on listening.
• Lead your team effectively through change, considering how the individuals in your team will react to this change. You will need to show empathy where people may find the change difficult and strong ability to sell ‘why’ we are changing, clearly linking the change to the Hodge strategic objectives.

Essential Criteria

• Suitable Financial services qualification (CII or equivalent)
• Strong experience of creating high colleague engagement and leading people through significant change programmes.
• Strong coach and people developer
• Experience of using performance management tools to drive a high-performance culture
• Excellent communication and influencing skills Attention to detail with excellent literacy and good numerical skills.
• Able to follow procedures and work within regulated environment.
• Excellent Office 365 skills and a good understanding of computerised administration and workflow systems.

Desirable Criteria

• Relevant professional qualification (e.g. ACA, ILM5)
• Clear experience of being involved in the delivery of transformation programmes

In return we offer:

• Competitive Salary
• Based in Cardiff City Centre operating in a highly flexible Hybrid workspace.

• 28 days Holiday with the option to buy more.
• Subsidised Gym Membership.
• Private Medical & Health Insurance
• Extensive learning and development programme
• Generous, personalised benefits package
• Enhanced parental leave – Up to 20 weeks paid Maternity AND Paternity leave
• Company pension contribution up to 15%
• 4 days on top of annual leave for community and charity work
• Flexible working options

Are you the one for us?

If this sounds like you, we’d love you to get in touch.  Click to apply and submit your CV, along with a few paragraphs explaining why you think you’re right for the role.

Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.

Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.

ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.