Our results
Hodge is recognised as a leader for customer satisfaction, trust and net promoter scores in this independent benchmarking study vs the industry average in the UKCSI study.
88.1
Customer Satisfaction
57.8
Net Promoter Score (NPS)
8.9
Trust
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Customer Satisfaction
We’re thrilled to announce Hodge has been recognised as a leader in customer satisfaction! We scored an impressive 88.1 out of 100, almost ten points higher than the UK average of 79.3 in the latest UK Customer Satisfaction Index (UKCSI), making us a leader in customer satisfaction. We’re proud to deliver excellence in every interaction.
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Net Promoter Score (NPS)
We achieved an outstanding NPS score of 57.8 – this far exceeds the industry average of 26.6 in the latest UK Customer Satisfaction Index (UKCSI). This shows our customers are highly likely to recommend Hodge. We’re here to keep delivering the exceptional service our customers deserve.
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Trust
Trust is at the heart of everything we do, and we’re honoured to be rated with a trust score of 8.9 in our Business Benchmarking results. This score is more than 10 points higher than the industry average of 7.5, according to the institute of Customer Service’s latest UK Customer Satisfaction Index. Placing Hodge among the most trusted banks in the UK. Your trust means everything to us. We’ll continue working hard to earn it every day.
Background:
Hodge conducted a benchmarking study via the Institute of Customer Service (UKCSI)* The Business Benchmarking survey results were then be compared against the UKCSI.
