We’re here when things get difficult.
We offer a confidential service to help customers and their carers manage their accounts, especially during tough times, like:
- Your dealing with an illness or recovering from one, such as cancer or depression
- Finding it hard to keep track of your accounts
- You’re looking after someone else and need extra support
Whatever your situation, let us know – will listen and do our best to help.
Once you have told us about your new circumstances we can provide service tailored to your needs. This may include letting you know about charities and organisations who can help. Rest assured we’ll never share your information with third parties and will always ask for your permission before we make changes to your account.
How we can help
- Give you more time to send us information
- Let you name a trusted friend or family member as an authorised third party
- Set your preferred way for us to contact you
- Follow up phone calls with written confirmation
- Share information on trusted organisations that may be able to help
Below you will find links to more useful information
More help:
Citizens advice
Citizens Advice is a national charity offering confidential advice online, over the phone, and in person, for free.
Moneyhelper
Moneyhelper helps you gain more confidence in managing your money with free and impartial advice that is backed by government.
The Samaritans
The Samaritans are dedicated to reducing feelings of isolation and disconnection that can lead to suicide.
Carers
Carers provides expert advice and tailored support to individuals who have caring responsibilities.
Mind
Mind provide advice and support to empower anyone experience mental health problems.
Marie Curie
Marie Curie offers free palliative and end of life care, information and support to those with cancer and their families.
Alzheimer’s Society
Provides support, research funding and advocacy for people and families affected by dementia.
Macmillan Cancer Support
Offers dedicated support to people living with cancer, including expert cancer advice, emotional and financial support.
RNIB
The Royal National Institute of Blind People, offers practical and emotional support to blind and partially sighted people, their families and carers.
RNID
The Royal National Institute for Deaf People supports people who are deaf, have hearing loss, or suffer from tinnitus. Offering a wide range of services, including information and support.