Savings FAQs
If you'd like help with your savings account, you can find answers to our most frequently asked questions.
You can find all details of our savings accounts on our savings pages by clicking the links below.
We offer a range of Savings accounts to suit all types of savers. You can find details here.
A variable rate offers you a rate of interest that can go up and down. With a fixed rate, you know in advance what your interest rate will be over your selected account term.
To close your Easy Access account, simply withdraw all your money and we’ll close the account in line with our Terms and Conditions.
You can make as many withdrawals from your Easy Access account as you like, as long as you leave the £1 minimum balance in your account. Withdrawal requests will be completed straight away and will be paid to your nominated bank account.
The minimum deposit amount for Hodge savings accounts is £1,000 except for our Easy Access account, which is £1.
You can make as many deposits as you like into your Easy Access account, as long as they come from your nominated bank account and your account balance doesn’t go over £250,000. Your total balance in all Hodge accounts must not exceed £5,000,000.
The variable rate on our Easy Access savings account doesn’t track the Bank of England Base rate. There won’t be any immediate impact if the Bank of England base rate changes, but we’ll review our rate within a few weeks and let you know of any changes. If the variable rate is going down, we’ll let you know 14 days in advance.
A variable rate means your interest rate can go up or down, it is not fixed like other savings accounts. You can check your current interest rate using online banking, and we’ll let you know by email if we plan to reduce the interest rate on your account.
You can contact us by post if you need to, but the best and quickest way to get in touch or send us documents is via email at [email protected].
The quickest and best way for us to get in touch with you is via email.
If you haven’t given us your email address, or you need to update the one we have for you, you can do this through our online banking platform, or by calling us so that we can update our records.
If you don’t have an email address, we will get in touch with you via post, but it might take a little longer
The easiest way to contact us is by email at [email protected].
You can also call our team on 0800 028 3746 between the hours of 9am and 5pm.
We don’t accept deposits by cheque or banker’s draft. Please add money to your account by electronic Bank Transfer.
You can apply for an account on behalf of somebody else as Power of Attorney or as Court of Protection. To do this, please click here.
Yes, you can. To do this please call our Customer Service team on 0800 028 3746 (Available Monday – Friday 9AM – 5PM) and they’ll talk you through the process.
If you haven’t heard back from us within 10 days after applying for an account or sending us information, it’s worth getting in touch to check we received your information safely. The best way to do this is to email us on [email protected].
If you’ve had to send us original documents, we’ll send them back to you as soon as we’re finished with them.
If we’ve asked you for documents, you don’t need to post us the originals – you can simply send us a copy (a scanned image or photo) by email.
As long as it’s clear and complete, we should be able to accept it. We’ll get in touch if not.
We’ll carry out electronic searches to verify you as part of your application, so you shouldn’t need to send us any ID.
If we do need any more information from you, we’ll let you know as soon as possible.
Your nominated bank account is the account you register with us when you open your savings account, and is the one you’ll use to send money into your new Hodge account.
To help keep your money safe and protect against fraud, we’ll only accept deposits from this account, and we’ll always transfer money back to it too – whether that’s interest payments, withdrawals, or maturity. If your nominated bank account changes because you switch banks, let us know as soon as possible.
It’s quick and easy to apply for an account online – and takes about 10 minutes.
It’s quick and easy to open a new savings account with us. You can find more information about all our savings accounts by clicking the link below.
Find our savings accounts here. Once you’ve chosen, just click to apply online – we’ll explain the next steps as you go.
No, you can’t do this. If you want to take advantage of a higher rate of interest your options are explained below. Both options will incur a penalty fee if you close your account before it reaches maturity.
You can:
- Find another provider and complete an application with them, telling them you’d like to transfer your existing Hodge ISA to them. They’ll send us a Transfer Authority Form, notifying us of your request. We’ll then close your Hodge account and transfer the money to your new provider. This process means you’ll keep the ISA tax efficiencies against the full amount in your ISA account.
- Close your existing Hodge ISA early and have your money repaid to your nominated account. You can then open a new ISA account with Hodge and fund it online. However, this will mean you’ll lose the ISA tax efficiencies against your money from previous tax years, and you’ll only be able to invest the remaining balance of your current tax year allowance.
Yes, you can close your ISA early if you need to access your money, however there will be a penalty fee.
To do this, you’ll need to contact us and we’ll calculate the penalty fee as shown in our Terms and Conditions. Once confirmed, we’ll start the process to transfer the funds to your new ISA provider or into your nominated bank account. This must be a full withdrawal and account closure, you cannot make a partial withdrawal from your ISA.
When you apply online, you’ll have 10 working days from the account opening date to make as many deposits to your account as required. After that, you won’t be able to add any more money to the account.
If you’d like to take money out of your ISA account before the end of the fixed rate period, you’ll have to pay an exit fee. You’ll have to take the full amount out at once, and you can let us know that you’d like to do this at any time.
The tax year runs from 6th April to 5th April the following year. The 2021/22 ISA allowance is £20,000 which can be saved in any combination of cash, stocks and shares and/or innovative finance ISA. Hodge only offers cash ISAs.
No. If you don’t use your annual ISA allowance, you can’t roll it over into future years.
You can only open one cash ISA, one stocks and shares ISA, and one innovative finance ISA each tax year. Apart from that restriction, there are no limits on how many you can have. At Hodge we only offer Cash ISA’s
To open an ISA, you must be over 18 and a resident of the UK (excluding the Channel Islands and Isle of Man).
Yes, you can make additional deposits to your Notice Account, as long as they come from your nominated bank account.
When you apply online, you’ll have 10 working days from the account opening date to make any additional deposits to your account. After that, you won’t be able to add any more money to the account.
We can make payments directly into your nominated bank account.
If you’d like to put your account on notice to withdraw, get in touch to let us know. You can email us at [email protected] or give us a call on 0800 028 3746 (9am – 5pm Monday – Friday).
If you have a Fixed Rate Bond or a Cash ISA, we’ll let you know before your savings account is due to mature, and you’ll need to let us know what you’d like to do next. You can do this by logging into your account online and submitting maturity instructions.
You can chose to withdraw, reinvest all or part of your funds. Visit our ‘account maturity’ web page for more information.
Easy Access accounts do not mature.
For Fixed Rate Bonds and Cash ISAs, you have 14 days from account opening to fund your account, then you can’t add any more money. With Easy Access, you can add money to your account any time.
If you’re paying in less than £100,000, you can make a faster payment through your nominated bank account using your Hodge savings account number and sort code, which you can find in your online account.
If you’re paying in more than £100,000, you can make a CHAPS payment into our account (sort code 30-91-63 and account number 00209271), using your name and savings account number as your reference. Your bank might charge you for doing a CHAPS payment.
If you have an online banking account, it’s quick and easy to update your details by logging in using the link at the top of the page.
If you’re not set up with online banking and you were a customer on or before 4th February 2024, you can register here to get started and update your details right away.
For Fixed Rate Bonds and Cash ISAs, you have 14 days from account opening to fund your account, then you can’t add any more money. With Easy Access, you can add money to your account any time.
If you’re paying in less than £100,000, you can make a faster payment through your nominated bank account using your Hodge savings account number and sort code, which you can find in your online account along with your name as the ‘Payee Name’.
If you’re paying in more than £100,000, you can make a CHAPS payment into our account (sort code 30-91-63 and account number 00209271), using your name and savings account number as your reference. Your bank might charge you for doing a CHAPS payment.
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Authorised Push Payment (APP) fraud
This regulation came into effect on 7th October 2024 to help protect customers. It means you may be eligible for a refund if you fall victim to APP fraud.

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