Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on real estate finance, and specialist residential mortgage markets.
The Quality Assurance Officer will be responsible for carrying out the quality assurance testing on department’s day to day activities, to ensure compliance with procedures and policies, regulatory requirements and the delivery of good customer outcomes.
Essential Experience
- Previous QA role within financial services
- Extensive knowledge of savings or mortgages products
- Knowledge of FCA Conduct Rules
- Proficient in Excel
Key responsibilities will include:
- Ensure the required number of checks are completed, and provide constructive feedback to the relevant individuals and team.
- To assist in the collation and reporting of QA information.
- Ensure that records of all QA checks are maintained in an accurate and timely manner.
- Identify training needs, control gaps or control failings and feedback to the relevant business area.
- Attend relevant forums and committees as required to provide updates on QA work and findings.
- Identify any compliance, conduct and operational risks, escalating appropriately and in a timely manner.
- Develop and maintain good knowledge and understanding of all relevant departmental policies and procedures relevant to the role, being compliant with these policies and procedures at all times.
- Support the compliance culture of the organisation by taking personal responsibility for identifying and managing risks in everything you do.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment, these include; a criminal record, identity, sanctions, adverse finance, fraud prevention and reference checks to comply with our regulatory requirements.
Hodge is an advocate of being an equal opportunities employer, We believe in promoting equality and diversity which is central to our lives today. We welcome applications from all sections of the community and recognises the value a diverse workforce brings to an organisation.
ESG and sustainability are at the heart of everything we do and serves as a reminder of the responsibility we have to our stakeholders, customers, colleagues and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.
Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.
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