Contacting us is just one of many things you’ve got to think about, so we promise to try and make the process as quick and easy as possible for you when you’re ready to get in touch.
Below, we’ve explained exactly how the process works once you’ve let us know that a loved one has passed away. We’ve also included some FAQs that you might find useful. Information on where you can get extra support can be found here.
Notifying us
Contacting us is just one of many things you've got to think about, so we promise to try and the process as quick and easy as possible for when you're ready to get in touch.
-
Let us know
One of the first things to do is tell us. We'll let you know exactly what information we'll need and walk you through the process.
-
Making changes
We'll need to make changes to the person's account and we'll ask for some information, like a death certificate, to help us do that.
-
Security checks
Depending on the amount of money that's in the account, we might need to do some extra checks - like seeing the grant of probate. We'll let you know straight away if we need to see this.
-
Releasing money
You can use money straight from the account to cover expenses like the funeral, or inheritance tax. You'll then let us know where we should pay the rest of the money
Get in touch with our savings team
When you’re ready to let us know let us know about your loved ones passing, you can get in touch with our team who’ll guide you through the process of what happens to a savings account when someone dies and the next steps. You can choose whether to call us on 0800 028 3746, or email us below – it’s completely up to you.
Emotional and mental health support
There are various organisations available to help support you and your family with your emotional and mental needs following a bereavement.
Cruse Bereavement Care
Help with understanding and coping with grief following the death of someone close.
The Samaritans
A completely confidential service offering support for any type of emotional distress.
Child Bereavement UK
Information, training and specialised support for when a child dies or a child is bereaved.
Age UK
Free help and advice from the UK’s largest charity dedicated to helping people make the most of later life.
Widowed and Young
Support group for young, widowed men and women across the UK, married or not, with children or without.
Financial support
Sometimes unexpected events like bereavement can leave you struggling financially. So we’ve made a guide for when your money doesn’t seem to stretch far enough.
FAQs
Our friendly team are here to help make the process of closing an account as smooth as possible. For more support, find answers to some of the most commonly asked questions
You can learn more about inheritance tax and what to do if someone has passed away on the HMRC website
Usually, the executor or personal representative can access a bank account when someone dies. This person may need to obtain probate or letters of administration to be able to access the account, depending on the bank’s process and the account balance.
If you think the person held an account with Hodge and you’re the executor of their estate, you can get in touch with us and we’ll carry out some checks to find their information. You’ll need their death certificate, address, date of birth and National Insurance Number.
If their accounts weren’t with Hodge, you can use online services to try to find their accounts, such as My Lost Account or The Death Notification Service.
In most cases, the money from the joint bank account will go to the surviving joint account holder. They can take ownership of the bank account and the money in it. The surviving joint account holder will need to contact their bank to let them know what’s happened.