Physical valuations back up and running in England

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Neil Mckenzie 1 June, 2020

We’ve resumed physical valuations in England up to 70% LTV and can confirm that cases placed on hold as a result of the pandemic are currently being prioritised.

For all new business, physical valuations will be instructed as a first port of call. Where physical valuations aren't possible, we’ll revert to a remote valuation, as long at the property falls within our remote valuation parameters.  

Our remote valuation parameters for cases are up to a maximum LTV of 60%, with a property value of up to £1m outside the M25, and £1.5m within the M25.

Our valuers are working to clear the backlog as quickly and efficiently as possible and the health and safety of our panel valuers and your customers is our top priority. All valuations will be carried out under the latest guidelines set by the UK Government and Public Health England. This will include strict cleanliness procedures and required social distancing.

Valuations are only carried out with the permission of the occupier. They may not go ahead if occupants are self-isolating, shielding or have any general health and safety concerns. This could lead to delays and longer service levels so your continued patience at this challenging time is appreciated.

Our business development team will continue to keep you fully updated with the progress of valuations over the coming days and weeks.


Q: What happens before the inspection?

A: A risk assessment will be carried out based on occupancy and inspection type. This establishes the appropriate protocol which is then explained to occupiers.

Q: How will the valuer carry out the inspection?

A: All inspections will follow government protocols and industry specific guidance from professional bodies such as the RICS and UKF. We only use valuers who aren’t in high risk groups or subject to isolation requirements. These valuers will have PPE including face coverings, shoe covers and gloves as a minimum. Social distancing will be observed at all times and inspection processes will be adopted to minimise contact.

Q: What will occupiers will be asked to do?

A: Occupiers will be asked to help minimise risk by:

  • Opening all internal doors before the inspection
  • Maximise property ventilation during inspection such as opening windows
  • Controlling or removing pets
  • Respect mutual 2m social distancing
  • Congregating inside/outside property, garage or car away from surveyor where possible.

For any valuation queries please contact your dedicated business development team on 0800 138 9109 or via our web chat facility.