Operating your Hodge Bank account

How do I instruct my fixed rate bank account at maturity?

We now offer the ability to carry out maturity instructions for online bank accounts from your online account portal. Furthermore, in completing the instruction you will no longer need to complete a paper based instruction for the corresponding Hodge bank account. Please note this will take up to two working days to process.

Can I cancel my maturity instruction if I make a mistake?

Yes, if you have mistakenly submitted an incorrect instruction and wish to cancel it, you can cancel by calling our Customer Service Team on 0800 028 3746. Furthermore, you may amend instructions by resubmitting an instruction online in the same way that you submitted your initial instruction.

When will I receive a statement?

We send statements quarterly on No Notice and Notice Accounts, and annually for ISA’s and Fixed Rate Deposit accounts.

How can I check my balance?

You can check the balance of your Hodge bank accounts in your online portal or by calling our Customer Service Team on 0800 028 3746.

How do I close my account?

You can close your account in accordance with the Terms & Conditions. You will need to write to us at Hodge Bank, One Central Square, Cardiff, CF10 1FS, or contact our Customer Service team on 0800 028 3746.

How do I make changes to my account?

Contact our Customer Service Team on 0800 028 3746 and we will help you.

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