You are not alone – Hodge can help if you’re a victim of financial abuse

If you think you’re a victim of financial abuse, Hodge is here to help you get out of a difficult situation.

Financial abuse can happen to anyone, but most often it’s seen within the context of domestic or elder abuse. It comes in many forms, from financial control to sabotage, and speaking up and asking for help can be incredibly hard.

Since 2017, we’ve been a signatory of UK Finance’s Financial Abuse Code of Practice which means we’re committed to helping vulnerable customers and those who are victims of financial abuse.

During these uncertain times, UK Finance has become increasingly aware that domestic abuse cases are on the rise and wants to make it clear to anyone who finds themselves in this situation – you are not alone.

If you’re in immediate danger then it’s essential you call the police on 999. If you feel it’s safe to reach out and get help, then as your bank, Hodge can help you:

  • Stay safe
  • Sort your money

What can we do?

If it’s safe for you to do so, you can call us and we can talk you through a number of different ways we can help.

Staying safe

We can talk you through updating your PIN or passwords on your account. Only you should know what these are, so we can discuss if you’ve ever shared them with anyone else.

You may want to update the address letters are sent, or even choose to receive statements online. We can let you know what your options are.

When you talk to us, we can discuss if there’s a third party you trust who could support you with your finances, or potentially remove an existing third party from having access.

Sorting your money

We can talk you through the important documents you’ll need to make changes to your financial situation.

Or offer help with joint accounts, opening new accounts, reviewing your mortgage payments and dealing with debts – basically, if you have a question about your financial situation we can help, or at least point you in the right direction of an organisation who can.

UK Finance has put together this leaflet which explains where you can get support.

If you want to speak to someone at Hodge about financial abuse, please call us on 0800 028 3746 for more information.

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